Call Center Representative (Female)

TQIU INTERNATIONAL (BD) LTD.

Summary

• Vacancy: 2
• Age: 22 to 30 years
• Location: Dhaka (Uttara Sector 3)
• Minimum Salary: Negotiable
• Experience: At least 1 year
• Published: 16 Jun 2025

Requirements

Education

• Bachelor of Business Administration (BBA) in Marketing

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
  Electronic Equipment/Home Appliances
• Freshers are also encouraged to apply.

Additional Requirements

• Age 22 to 30 years

Responsibilities & Context

Job Context:

TQIU INTERNATIONAL (BD) LTD. is seeking a motivated and service-oriented Call Center Representative to ensure an outstanding customer experience at every interaction. This role demands a detail-oriented, empathetic individual who is passionate about building lasting customer relationships and exceeding service expectations. Freshers with a strong customer-centric mindset are welcome to apply.

Job Responsibilities:

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, and chats.
• Resolve customer complaints, issues, and concerns with patience and empathy.
• Maintain detailed records of customer interactions, transactions, feedback, and actions taken.
• Collaborate cross-functionally with internal teams (Sales, Technical, Operations) to address customer needs effectively.
• Suggest process improvements and service enhancements to ensure customer satisfaction.
• Meet service level agreements (SLAs) and maintain high performance in response time and resolution rate.
• Ensure adherence to company policies, procedures, and customer service standards.
• Collect customer feedback and share insights with management to enhance service delivery.
• Proactively identify opportunities for upselling or cross-selling products and services where appropriate.

Skills & Expertise

Customer Relationship Management (CRM)

Good communication skills

Language skills both in Bengali and English.

Multiple customer order follow up

Proficient in MS Office Applications

Compensation & Other Benefits

• Performance bonus, Mobile bill

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Uttara Sector 3)

Job Highlights

• Gender: Female candidates only
• Age: 22 to 30 years
• Skills: Problem Solving, MS Office, CRM Tools
• Additional: Ability to multitask under pressure, good listening skills, high Emotional Intelligence.

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