MY Outsourcing Ltd.
MY Outsourcing Ltd.
MY Outsourcing Ltd.
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Summary
- Vacancy: 05
- Age: 24 to 30 years
- Location: Dhaka (Banani)
- Salary: Tk. 13000 – 16000 (Monthly)
- Experience: 2 to 3 years
- Published: 16 Jul 2024
Requirements
Education
- Bachelor of Business Administration (BBA)
Experience
- 2 to 3 years
- The applicants should have experience in the following business area(s):
Call Center
Additional Requirements
- Age 24 to 30 years
- Experience in telecommunication and bank call center is preferable
- Should have experience to work as a team leader or supervisor in any call center for 6 months to 1 year minimum is a must
- Good grab in excel is mandatory
- Excellent communication skill and demonstrate good listening skills
- Self motivated and willing to work for longer period and any time in the day
- Confident to take challenge and fulfill KPI.
- Flexibility to work till late and over night shifting minimum 3 days a week
- Must have good communication skill in Bangla and English with proper accent
- Good computer skill is required with good typing skill
- Good reading and writing skill in both Bangla and English
- Applicants have to be smart, energetic and good communication skill
- Must be smart enough to handle any difficult situation that may rise during maintaining a team
- Excellent Communication skill with customers
- Sense of responsibility and Achieve the targets
- Analytic skill and working ability for team development
- Quality assure of the team regarding their daily task and call
- Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
- Good command in Microsoft office and CRM software specially excel for daily reporting
- Developed competencies required for service oriented and result focus.
Responsibilities & Context
- Maintain the designated teams Train up and qc the teams Regular reporting for the process
- Prepare roaster plan for the agents Call analysis and plan for process betterment
- Process upgradation planning Meeting the target KPI
- Maintain the daily inbound and outbound and sales calls target by the teams Daily, weekly, and monthly reporting and presentation prepare
- Daily and monthly attendance of the team agents
Skills & Expertise
Telecommunication Service
Compensation & Other Benefits
Free Training will be provided to the eligible candidates Others as per company policy
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Banani)