Call Centre Executive (Telesales)

Job Context:

We are looking for a proactive and results-driven “Call Centre Executive” to join our energetic team. The selected candidate will be responsible for handling customer inquiries, managing online sales operations, and converting leads into sales while maintaining excellent customer service standards.

Shifts:

• Morning Shift (9 am to 6 pm)
• Evening Shift (1 pm to 10 pm)
• Night Shift (10 pm to 7 am)

Job Responsibilities

• Handle inbound and outbound calls professionally
• Manage customer communication through phone, chat, and social media
• Respond to online leads and convert inquiries into successful sales
• Meet and exceed daily online sales targets
• Collaborate with Sales & Operations teams to ensure smooth order processing
• Provide solutions to customer issues with patience and professionalism
• Receive customer complaints, record them in the system, and ensure proper resolution
• Maintain a high standard of call quality as per organizational requirements
• Conduct proactive customer outreach
• Maintain a professional, courteous, and customer-first attitude
• Take responsibility for achieving individual and team targets
• Suggest improvements in sales and customer service processes