Light House
Light House
Light House
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Summary
- Vacancy: 01
- Age: 35 to 40 years
- Location: Anywhere in Bangladesh
- Salary: Tk. 25000 – 30000 (Monthly)
- Experience: 5 to 6 years
- Published: 18 Sep 2024
Requirements
Education
- ·Graduation in Agriculture, livestock, rural development, ICT or a related field·
- At least 5 years of experience in Call center operating preferably in agriculture, rural development, or gender-based projects.
- Strong understanding of sustainable agricultural practices, ICT-based solutions for farmers, and familiarity with issues related to gender-based violence (GBV).
- Proficient in Customer Relationship Management (CRM) tools, call center software, and ICT platforms for information dissemination and farmer support.
- Strong verbal and written communication skills in both English and local languages.
- Respect on gender, PSEA, Safeguarding, code of conduct and cultural diversity
- Experience with data analysis, reporting, and using data to improve call center performance and outreach.
Experience
- 5 to 6 years
- The applicants should have experience in the following business area(s):
NGO
Additional Requirements
- Age 35 to 40 years
Responsibilities & Context
- Manage day-to-day operations of the call center, ensuring effective communication with farmers, particularly women, regarding sustainable agriculture practices and GBV awareness.
- Ensure the ICT platform is user-friendly for farmers, regularly updating content related to sustainable agricultural techniques, gender equality, and GBV reduction strategies.
- Develop strategies to increase farmer participation in the ICT platform and ensure their queries on agriculture and GBV are addressed promptly and accurately.
- Receive call from farmers and respond according to their need
- Call proactive to the farmer to share important information related to high yielding seed, weather forecast, use of ICT agriculture purpose.
- Monitor and analyze call center performance metrics, track common issues faced by farmers.
- Work closely with agricultural experts, NGOs, and local organizations to ensure accurate and updated information is shared with farmers and women affected by GBV.
- Preparing reports and analyzing call center data to improve processes.
- Call center manager communicate with farmers, particularly women via phone.
- Able to solve problems and use their initiative to find the best travel packages for clients.
- Good time management skills to prioritize tasks and complete everything on time.
- Develop monthly, quarterly and annual call center goals and action plans.
- Assisting other management team members in identifying trends and establishing call center goals.
Skills & Expertise
Agrculture and livestock
ICT for Development
ICT sector
ICT Training
Rural development
Workplace
Work at office
Employment Status
Full Time
Job Location
Anywhere in Bangladesh