Case Management Officer

World Vision Bangladesh Rohingya Crisis Response (WV BRCR)

World Vision Bangladesh Rohingya Crisis Response (WV BRCR)

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Summary

• Vacancy: 01
• Age: at least 26 years
• Location: Cox’s Bazar (Teknaf, Ukhia)
• Minimum Salary: Negotiable
• Experience: 3 to 5 years
• Published: 11 Jul 2024

Requirements

Education

• Bachelor of Arts (BA), Bachelor of Social Science (Pass), Master of Arts (MA), Master of Social Science (MSS)

Experience

• 3 to 5 years
• The applicants should have experience in the following business area(s):
  NGO, Development Agency

Additional Requirements

• Age at least 26 years

• Knowledge on the Rohingya refugee crisis and Response
• Understanding of child protection and participation
• Good training or facilitation skills for community members and children
• Community engagement and participation
• Good communication and networking skills
• Ability to speak Chittagong/Rohingya Bengali, English both written and verbal is an added advantage.
• Ability to work under stressful condition and adaptive to local culture and situation

Responsibilities & Context

• Case Management Officer provides responsible for field level Case management implementation as a priorities defined by the Bangladesh Crisis Response Program. S/he will work closely with Case workers and project coordinator to provide relevant technical expertise and informed support to quality case management.
• Assist to design trainings and Provide opportunities for capacity building to field level team in case management process, procedure and relevant interventions among others.
• Conduct regular supervision meetings with caseworkers/assign assistant for case management to ensure the effectiveness of case management process.
• Review the follow up of cases, and ensure all cases are managed within acceptable timelines
• Work in close collaboration with the community systems to strengthen the relationship with the community in line with the referral system
• Work with the relevant team and stakeholders especially child protection team to ensure close links between case management and WVI’s work with community based child protection mechanism, CFSs, learning centers among others
• Ensure internal and external referral mechanisms (with other sectors) are in place and cases are appropriately managed and followed up when referred
• Ensure safeguarding compliance (this include visitors and media protocols, partnering with communities and other agencies or CBOs and children participation) with World Vision’s policies, CPSS and standards and guidelines.
• Take part an implementation of case management program interventions, manage and support the PSS Program Implementation Team including Coaching with clear standards of accountability
• Ensure field level coordination with other sectors such as education GBV, site management and sector/Camp coordination
• Collaborate with teams to generate activity concept notes and review financial reports to maintain accurate spending reports and up-to-date budgets.
• Generate and maintain the case management and CPiE implementation plans
• Ensure community level participation for men, women, boys and girls taking into account local needs
• Follow up with Camp level accountability staff to respond to feedback from areas of implementation to strengthen case management implementation
• Coordinate and support establishment of CP/CM data base to contribute to the indicator reporting
• Develop case management activities that mainstream child safeguarding while working with other sectors.
• Facilitate donor’s field visit to ensure proper communication and relationships between World Vision and communities.
• Participate and review projects evaluations in close coordination with the internal and/or external evaluator.
• Maintain professional relationship with key stakeholder of PSS related.
• Ensure proper communication with sector focal in camp level, team member, supervisor and provide timely report on PSS.·      Ensure World Vision is appropriately represented during CiC meetings, CP focal point meetings, case conferencing, DSS camp level meetings among others.
• Link case workers with service providers and support effective collaboration
• Ensure constant and transparent communication and collaboration with relevant stakeholders, including community members, community leaders and families.
• Compile quantitative and qualitative reports while updating Case management database.
• Facilitated allocated projects’ information and documentation processes, and ensure effective communication of the project results.
• Ensure WV participation in assessments in close coordination with the projects’ teams to feed into design team during the drafting of the new proposals, making sure it matches with the program objectives and donors requirements.
• Work closely with the team to generate proposals and reports
• Ensure that files, registers and computer databases are used in an appropriate and correct manner and ensure case workers adhere to proper documentation and data protection protocols

Compensation & Other Benefits

• Mobile bill, Medical allowance, Weekly 2 holidays, Insurance
• Festival Bonus: 1

Employment Status

Full Time

Job Location

Cox’s Bazar (Teknaf, Ukhia)

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