Case Worker – Ukhiya Base

Terre des hommes

Terre des hommes

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Summary

• Vacancy: —
• Location: Cox’s Bazar (Ukhia)
• Salary: Tk. 39600 – 44352 (Monthly)
• Experience: At least 1 year
• Published: 12 Dec 2024

Requirements

Education

Professional diploma/ University degree in social work, social studies, psychology/ child’s psychology, counselling or any other related discipline

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
  NGO

Additional Requirements

• Minimum 1 year experience in the field of child protection/protection/ SGBV/ social work/case management

• Basic IT knowledge (Microsoft Office, Internet, Excel)

• Knowledge of child protection systems in Bangladesh/ Excellent knowledge of child protection issues and best practices (Child Protection and SGBV) / Previous experience in dealing with complex child protection cases is highly desirable.

• Fluent in Chittagong dialect, good command of English and Bangla
• Proficiency in case management practices, including assessment, planning, implementation, and follow-up.
• Experience with child protection protocols, inter-agency SOPs, and minimum standards.
• Competence in data management systems like CPIMS+ and knowledge of data protection protocols.
• Skilled in conducting case conferences and providing multidisciplinary support for complex cases.
• Familiarity with safeguarding principles and integration of activities into national child protection systems.
• Strong interpersonal and communication skills
• Excellent organizational and time-management skills
• High emotional resilience and empathy to support vulnerable children and families in challenging situations
• Ability to maintain confidentiality and adhere to ethical standards in sensitive cases
• Collaborative mindset to work closely with team members, volunteers, and external partners

Responsibilities & Context

Provide case management services to children experiencing violence, exploitation, abuse or neglect.

Case Management

• Identify individual cases through regular presence in the Camp, accept referrals from other agencies and community partners as well as Tdh non-CP Units, Tdh PSS, community and PM+ activities

• Conduct initial (rapid) assessments for CP cases and prioritize them according to risk priority level

• Develop case plans that respond to the needs identified in initial and comprehensive assessments, with the participation of the child, family and other family members when appropriate

• Regularly follow up to ensure all services and action points listed in the case plan are carried out within agreed time frames. Ensure that progress is regularly reviewed.

• Regularly monitor and support children and families through home visits, phone calls, providing guidance, advice emotional support, and referrals

• Manage one Case Management Support Volunteer, conduct regular meetings with them and share meeting minutes with the supervisor (Case Management officer)

• Implementation of supportive supervision and coaching to the CM support volunteers.

• Coordinate with the CM Officer and CM Technical specialist to arrange case conferences for complex cases and ensure children receive multidisciplinary supports

• Manage cases in line with Tdh and inter-agency SOPs, adhere to standard documentation processes and follow best practice guidance

• Work with lost children and reunify them with their families collaborating with other agencies

• Identify and register families for alternative care arrangement support.

• Regularly document cases using IA CM forms and updated CPIMS+, update databases to ensure a comprehensive record of the cases

• Ensure that data collection and storage respect data protection protocols and confidentiality principle

• Ensure timely submission of weekly and/or plans and reports to the line manager (CMO)

• Collect feedback from beneficiaries on the case management process and implement any other M&E plans

• Support the supervisor (case management officer) in receiving and closing Case Management Emergency Fund

Child Protection/ Safeguarding

• Promote and ensure CM activities are in line with the Child Protection Minimum Standards and humanitarian principles

• Report serious cases of abuse committed against children to the CM technical Specialist. Strict confidentiality must be respected.

Coordination and representation

• Work in close collaboration and coordination with Tdh partners and the key actors (formal and informal community leaders, local authorities, donor representatives)

• Participate in fora and meetings held at the Camp level, when relevant and necessary

Other

• Fully comply with Tdh Code of Conduct and ensure Child Safeguarding Policy is upheld at all times

• Ensure adherence to Tdh standards and quality requirements in all the project activities.

The tasks and responsibilities defined in this job description are not exhaustive and can evolve depending on the project needs.

Skills & Expertise

Child Protection Case Management

SGBV

Social work

Compensation & Other Benefits

• Mobile bill, Weekly 2 holidays
• Festival Bonus: 2

• Severance Pay
• Life Insurance for employees
• Health Insurance for the employees and dependents

Workplace

Work at office

Employment Status

Contractual

Job Location

Cox’s Bazar (Ukhia)

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