ZTE Corporation

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Summary

Education

Experience

At least 3 years
The applicants should have experience in the following business area(s):
Telecommunication, Multinational Companies, Technical Infrastructure

Additional Requirements

Must hold bachelor degree or above.
More than 3 years experience for PS Core Network operation/maintenance, or Wireless Network optimization.
Historical work experience in SQM/CEM/SOC is preferred.
Good knowledge of UMTS, LTE, EPC Technology and Core, Bearer, RAN Network.
Basic Knowledge on Database, Hadoop and Big Data technology.
Personnel familiar with SQL, Python or Power BI is preferred.

Work in SOC (Service Operation Center) and responsible for Service Quality & Customer Experience management (SQM & CEM).
Analyze and demarcate Service/Experience degradation problems detected by Service Monitoring Team via ZTE Big Data tool.
Manually analyze and demarcate customer complaints when system automated demarcation failed or incorrect.
Provide necessary information and support to the relevant teams including NPO/NOC BO/OML when troubleshooting.
Output Analysis report for customer complaint and service/experience proactive problems.
Present Big Data/SOC analysis reports to customer and answer daily customer concerns.
Analyze KQI (Key Quality Indicator) and QoE (Quality of Experience) situation and compare with target indicators every month.
Provide KQI and QoE improvement plan and send to NPO/NOC BO to improve, and track the progress.

Work at office

Full Time

Dhaka