Chief Concierge

Radisson Blu Chattogram Bay View

 

Radisson Blu Chattogram Bay View

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Summary

• Vacancy: 01
• Age: at most 45 years
• Location: Chattogram (Chattogram Sadar)
• Salary: Negotiable
• Experience: 3 to 5 years
• Published: 5 Jun 2024

 

Requirements

Education

• Bachelor of Business Administration (BBA)

• Hospitality Diploma is preferred.

Experience

• 3 to 5 years

Additional Requirements

• Age at most 45 years

Responsibilities & Context

• Personally, welcomes VIP guests in a polite and attentive manner.
• Ensure that the Concierge, Bell, Transport and Airport services are offered efficiently.
• Ensure fast & consistent, high standard service and assistance to guests and maintain a lobby presence that offers courteous, attentive & friendly service in efficient manner.
• Ensure that the Function board is updated daily and checked in the morning.
• Ensure that all associates under him on duty are kept fully aware of any relevant feedback from either the customers or other departments.
• Ensure rendering appropriate information to the questions regarding and/or making arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other services along with keeping accurate records of all arrangements made for the guest.
• Ensure appropriate answers to the questions of the guest concerning and / or giving directions to hotel facilities, meeting rooms, or events held therein. Coordinate / promote activity reports to track reservation bookings.
• Ensure process and notifying guests of receipt and regularly delivery of messages, mails, faxes and packages throughout the day.
• Maintain and update current information and materials regarding hotel facilities and services and local restaurants and attractions available in the city.
• Maintain a current resume book related to conventions, meetings and special events held in the hotel and the city.
• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures.
• Ensure that at all times the loading / unloading of tour bags to be done at the appointed area outside the main entrance with no obstruction by the baggage van at the entrance.
• Coordinate the delivery and collection of tour/ group baggage upon arrival and departure.
• Ensure all guest baggage is delivered promptly to their rooms after registration.
• Ensure the effective handling and storing of long-term and short-term luggage for arriving / departing Guests.
• Maintain Lobby areas and all equipment in immaculate condition.
• Communicate with Security regarding any unattended luggage, suspicious activities in the foyer.
• Communicate with Airport representative for updates about guest arrival, flight details time to time.
• Handle guest request and take personal responsibility by following up with relevant persons/ departments.
• Work closely with management and subordinates, stimulating motivation and a sense of group satisfaction.
• Participate and share in staff views by holding regular meetings.
• Ensure that staff are neat and tidy, correctly uniformed and report punctually for work as per roster.
• Train subordinates to attend guest quarries & complaints as per hotel standard operating procedure and to maintain accurate administrative records e.g. drivers log sheets, baggage storage records, stamps etc.
• Maintain strict control over the key cabinet containing guest car keys and other keys such are kept in Concierge.
• To be fully aware of health and safety, bomb threat & emergency evacuation procedures.
• Perform duties of Concierge Attendants / subordinates where and when necessary (Check Job description of Concierge attendant).
• Perform any other duties and services as assigned by hotel authority as necessary.

Skills & Expertise

Communications skills (both written and oral in English)

Hospitality Management

MS Word/ Excel/ PowerPoint/ OneNote

Compensation & Other Benefits

• Profit share, Mobile bill, Medical allowance, Provident fund, Gratuity
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 3

• Free Duty Meal.

• Free Uniform & Laundry service.

• In-house medical facility and discount on pathology examinations for family members (Parents and next of keen).

Workplace

Work at office

Employment Status

Full Time

Job Location

Chattogram (Chattogram Sadar)

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