Client Advisor

MyGration Hub

 

MyGration Hub

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Summary

• Vacancy: 01
• Location: Dhaka (Elephant Road)
• Maximum Salary: Negotiable
• Experience: 2 to 4 years
• Published: 6 Jul 2024

 

Requirements

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Consulting Firms

Responsibilities & Context

1. Client Consultation and Assessment:

• Conduct initial consultations with prospective clients to assess their eligibility for various immigration programs.
• Provide detailed information about immigration pathways, visa categories, and the requirements for student visas.

• Assess the client’s academic and professional background to recommend the most suitable study programs and institutions.

2. Student File Processing:

• Collect and organize all necessary documents from clients for student visa applications.
• Prepare and review student files to ensure all required information and documentation are complete and accurate.
• Coordinate with educational institutions to obtain offer letters and other necessary admissions documents.

• Maintain and update student files in the firm’s database, ensuring all information is current and accessible.

3. Visa Application Preparation:

• Guide clients through the visa application process, providing clear instructions and timelines.
• Prepare and review visa application forms, ensuring all entries are accurate and compliant with immigration laws.
• Compile and verify all supporting documents, such as financial statements, letters of acceptance, and medical reports.
• Submit visa applications on behalf of clients and monitor the application status.

4. Document Preparation and Verification:

• Assist clients in preparing and authenticating necessary documents for their immigration applications.
• Verify the accuracy and authenticity of documents, such as transcripts, certificates, and identification papers.
• Provide translation services or arrange for official translations of documents, if required.

5. Direct Client Handling and Communication:

• Serve as the primary point of contact for clients throughout the application process.
• Provide regular updates to clients on the status of their applications and any changes in immigration policies.
• Address client inquiries and concerns promptly and professionally, ensuring high levels of customer satisfaction.
• Schedule and conduct follow-up meetings with clients to ensure they are informed about their application progress and next steps.

6. Coordination with Regulatory Bodies:

• Liaise with immigration authorities, consulates, and other regulatory bodies to facilitate the visa application process.
• Stay updated on changes in immigration laws and regulations, ensuring compliance in all client applications.
• Resolve any issues or queries raised by immigration authorities regarding client applications.

7. Reporting and Documentation:

• Maintain accurate records of client interactions, application statuses, and any issues encountered.
• Prepare regular reports on application progress, client satisfaction, and any other relevant metrics for internal review.
• Ensure all client data is handled with confidentiality and in accordance with data protection regulations.

8. Client Education and Guidance:

• Educate clients on the benefits, challenges, and expectations of studying and living abroad.
• Provide pre-departure orientation sessions to prepare clients for their new academic and cultural environment.
• Assist clients in understanding and fulfilling any post-arrival requirements, such as health insurance and accommodation arrangements.

9. Continuous Improvement:

• Gather client feedback to improve service quality and client experience.
• Participate in professional development opportunities to stay informed about best practices in immigration consultancy.
• Collaborate with team members to develop and implement strategies to enhance the efficiency and effectiveness of the consultancy process.

10. Additional Duties:

• Perform any other related duties as assigned by the management to support the overall goals of the firm.

Skills & Expertise

Client service skills

Customer Support/ Client Service

Compensation & Other Benefits

• A comprehensive Total Rewards Program, flexible benefits, competitive compensation.
• Medical allowance, Performance bonus, Mobile bill
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Workplace

Work from home, Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Elephant Road)

Job Highlights

We are seeking a Client Advisor whose primary responsibility will be managing student file processing, visa applications, and document preparation, ensuring seamless communication and support throughout the immigration process.

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