Skydo
Skydo
Skydo
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Summary
- Vacancy: 8
- Age: 22 to 34 years
- Location: Dhaka (Pallabi)
- Salary: Negotiable
- Experience: At least 1 year
- Published: 9 Jul 2024
Requirements
Education
- Bachelor of Business Administration (BBA)
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center
Additional Requirements
- Age 22 to 34 years
Responsibilities & Context
About Skydo:
Skydo is a premier Business Process Outsourcing (BPO) firm based in Bangladesh, dedicated to providing exceptional services to our global clientele. We are committed to delivering innovative solutions that help businesses enhance their operations, improve customer satisfaction, and achieve long-term success. Our team thrives on a culture of excellence, collaboration, and continuous improvement.
Job Description:
Skydo seeks a dynamic and personable Client & Vendor Relations Executive (Night Shift) to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with clients and vendors, ensuring seamless communication, and fostering a collaborative environment. This role is crucial in maintaining the high standards of service and efficiency that our clients and vendors expect from us.
Key Responsibilities:
• Develop and maintain strong relationships with clients and vendors through regular communication and meetings.
• Act as the primary point of contact for clients and vendors, addressing inquiries, resolving issues, and ensuring their needs are met.
• Coordinate with internal departments to ensure timely and accurate delivery of services and products to clients.
• Negotiate contracts and agreements with vendors to secure the best possible terms.
• Monitor and evaluate vendor performance, ensuring compliance with company standards and contractual obligations.
• Prepare and present reports on client and vendor activities, performance metrics, and areas for improvement.
• Identify opportunities for process improvements and implement strategies to enhance client and vendor satisfaction.
• Assist in the onboarding process of new clients and vendors, ensuring a smooth transition and integration.
• Stay up-to-date with industry trends and market conditions to provide informed recommendations to management.
Qualifications:
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Fluent in ENGLISH is a MUST.
• Proven experience as a Client Relations Manager, Vendor Manager, or similar role.
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and vendors.
• Excellent negotiation and problem-solving abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with a focus on delivering high-quality service.
• Professional attitude and appearance.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and inclusive work environment.
• The chance to be part of a leading firm in the BPO industry with a strong reputation for excellence.
Skills & Expertise
BPO
BPO Industries
Call Center
call center supervisory management
Call Centre Supervision/ Management
Call Operation
Customer Support/ Client Service
Data Management and Analysis
Compensation & Other Benefits
- Mobile bill, Performance bonus, Profit share, Weekly 2 holidays, Over time allowance, Tour allowance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka (Pallabi)