Stellar Service Management
Requirements
Education
- Bachelor/Honors
- BRAC University,Chittagong Veterinary and Animal Sciences University,North South University,IBA, Dhaka University,American International University Bangladesh students will get preference
Experience
- 1 to 2 years
- The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, BPO/ Data Entry Firm, Consulting Firms, Real Estate, Call Center
- Freshers are also encouraged to apply.
Additional Requirements
- Age 21 to 32 years
- Freshers with strong English communication & Analytical skills are encouraged to apply. ( If you`re not comfortable communicating in English, please do not apply).
- The applicants who have experience in the following business areas “USA Property maintenance/ IT Enabled Service, International BPO/ Data Entry Firm, International Call Center” will get priorities.
- Must have own PC/laptop with a stable internet connection.
- Must be able to work night shifts (aligned with USA – EST time zone).
- Should have a disciplined lifestyle and suitable home environment for remote work.
- Proactive, result-oriented, and a good team player.
- Ability to work under pressure and handle real-time problem-solving.
- Multi-tasking skills and familiarity with fast-paced environments.
- Must be willing to learn and proactive
Responsibilities & Context
Stellar Service Management is a US-based facility maintenance company headquartered in North Canton, Ohio. We offer a wide range of commercial and residential maintenance services including renovation, plumbing, electrical, HVAC, locksmithing, cleaning, and more. As we expand our operations, we are hiring motivated individuals in Bangladesh to join our remote team.
Job Responsibilities
Client Cordinator
- Onboard new clients and ensure a smooth transition.
- Communicate with US-based Clients through texts, phone calls and emails.
- Maintain accurate records of all client communications and requests.
- Troubleshoot client issues and escalate complex cases to management.
- Build and maintain strong client relationships through proactive communication.
- Collaborate with internal teams to ensure timely and effective service delivery.
- Support ongoing projects and coordinate with team members as needed.
- Maintain confidentiality and security of client information
- Use business tools and applications efficiently to manage Client-related operations.
- Stay updated on industry trends to enhance client experience.
- Perform accurate data entry, data analysis, and data management.
- Manage and maintain relevant software systems.
- Support and coordinate with the team on ongoing projects.
- Assist in preparing reports and documentation as required.
- Carry out any additional tasks assigned by the supervisor.
Vendor Cordinator
- Communicate with US-based vendors through phone calls and emails.
- Search, onboard, and maintain relationships with vendors across various services (e.g., HVAC, plumbing, Handyman, electrical, landscaping, etc.).
- Negotiate pricing, timelines, and scope of work with vendors.
- Create, manage, and update vendor bids and invoices.
- Ensure timely updates on work progress using Excel spreadsheet and online tracking tools.
- Coordinate with internal teams to ensure seamless service delivery.
- Meet weekly, monthly, and quarterly performance targets set by the supervisor.
- Use business tools and applications efficiently to manage vendor-related operations.
Skills & Expertise
Compensation & Other Benefits
- Tour allowance,Profit share,Performance bonus,Provident fund
- Salary Review: Yearly
- Festival Bonus: 2
- Six Casual and Six Sick Leaves after the probation period.
- Weekly 2 holidays (Saturday & Sunday).
- Attendance Bonus.
- Leave Encashment.
Workplace
Work from home
Employment Status
Full Time
Job Location
Anywhere in Bangladesh
Job Highlights
- Apply only if working hours suit you.
Night shifts: 7 PM to 3 AM (BD time) Monday to Friday. - Fully Remote work culture.
- Regular training & performance reviews
- Sharing & motivating culture
- Strong internal support & collaboration
Read Before Apply
Recruitment Process
- Written Test (English & Aptitude)
- Voice Communication Test
- Final Interview (Online)
Company Information
Stellar Service Management
Address:
6545 Market Ave N Ste 100
Website:
Business:
We are a facility maintenance company based in North Canton, OH. We provide renovation, repair and maintenance services to commercial and residential locations. Our services include landscaping, locksmith, pothole repairs, handyman, concrete, electric, plumbing, HVAC, cleaning, pressure washing, flooring, glass repair, window and door repairs, potholes repair, etc.