Clinic Manager

Marie Stopes Bangladesh (MSB)

Marie Stopes Bangladesh (MSB)

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Summary

• Vacancy: —
• Location: Chattogram, Dhaka
• Experience: At least 5 years
• Published: 14 Aug 2024

Requirements

Education

Masters in any discipline. MPH/MBA will be preferred.

Experience

• At least 5 years

Additional Requirements

• At least 5 years’ experience in managing the overall operations of social/commercial business units, branches. Experience in the field of health care/ Clinic/Hospital operation will be given preference.
• Team player, excellent interpersonal & communication skill with leadership capability, analytical skills, self- organizing capacity. Open to ideas and positive attitude to contribute.
• Candidate who has valid driving license and can drive motorcycle will be an added value.

Responsibilities & Context

Marie Stopes Bangladesh (MSB), a social business organization, in an affiliated of MSI Reproductive Choices, UK that works in 37 countries across the globe. MSB has been providing access to high-quality healthcare services at an affordable cost in every single region of Bangladesh, since 1988. MSB is looking for Clinic Manager for Dhaka & Chattogram Divisions for smooth running of the centre on a day to day basis by managing clinic staff & overseeing all clinical areas adhere to MSB clinical standards and national protocols. The Clinic Manager will plan, direct and run the day to day activities as well as ensure clinical service & promotional activities. H/she will be responsible to ensure the ethical clinical practices as well as sustainability for the clinic.

Key Role:

• Responsible for the achievement of overall targets set up the organization for the specific Clinic.
• Ensure client care in the provision of services to clients maintaining clinical quality standard quality standards, the service protocol and other service related standards/policies/procedures.
• Manage initial client complaints & queries and provide support to team members in the management of complex cases and maintaining adequate client satisfaction by creating a client-oriented environment.
• Ensure appropriate responses to handling medical emergencies are in place, lead on emergency situations when present and follow up all cases to conclusion.
• Be familiar with the technical standards, protocols and checklists and implement all necessary steps detailed in the standards and Identify gaps or breech in quality aspect and take necessary action.
• Report all incidents to the head office concerned persons in appropriate time and cooperate the investigation to close up the incident report & implement the action plans accordingly.
• Guide and support field team members to implement marketing strategies and monitor progress and effectiveness of activities as per agreed Key Performance Indicator (KPIs).
• Be familiar with organization financial and administrative policies and comply with policy in any financial matters of the clinic.
• Conduct monthly reviews of performance against the business plan, and especially the KPIs – discuss performance at the team meetings and agree / review specific actions taken to improve any areas of under-performance

Compensation & Other Benefits

Competitive salary & benefit packages will be offered for deserving candidate as per policy.

Employment Status

Full Time

Job Location

Chattogram, Dhaka

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