Credit & Collection Specialist

Monitor and track accounts receivable balances to ensure timely collections.

Manage customer complaints, disputes, and billing issues promptly and professionally.

Communicate with customers regarding outstanding payments, following a strategy tailored to each customer and region.

Execute an efficient and structured dunning process (reminder system) for overdue invoices.

Escalate overdue debts in accordance with the defined escalation matrix and company policy.

Allocate incoming payments accurately to the correct contracts or invoices.

Identify and flag potentially uncollectable invoices for further review or write-off.

Proactively manage customer accounts and maintain strong customer relationships to reduce overdue debt.

Support strategic initiatives such as receivables factoring or selling of receivables.

Assist in the Offer / Proposal phase, providing cash collection insights when required.

Prepare regular AR reports and analysis for internal stakeholders.