Customer Care Executive

A well-reputed FMCG company

Summary

• Vacancy: 1
• Age: 21 to 30 years
• Location: Dhaka (PanthaPath)
• Salary: Negotiable
• Experience: At most 2 years
• Published: 2 Jun 2025

Requirements

Education

• Bachelor of Business Administration (BBA)

Experience

• At most 2 years
• The applicants should have experience in the following business area(s):
  Call Center

Additional Requirements

• Age 21 to 30 years

Responsibilities & Context

Job Summary:

We are looking for a proactive and customer-focused Customer Care Executive to manage customer interactions, promote products, and support sales initiatives across digital platforms. The role involves handling online queries, boosting social media engagement, coordinating deliveries, and preparing weekly performance reports.

Key Responsibilities

• Develop a strong understanding of product SKUs, promotional offers, and unique selling points (USPs).
• Respond to customer inquiries and messages across all online channels in a timely and professional manner.
• Promote products on social media platforms as per strategic direction provided by the Marketing & Product Team.
• Generate and process sales orders, maintaining accurate sales invoices.
• Coordinate with courier/logistics partners to ensure timely delivery of products.
• Track deliveries and follow up with customers to confirm receipt and satisfaction.
• Maintain a detailed weekly summary report covering customer interactions, sales figures, delivery updates, and customer feedback.

Skills & Expertise

Attention to details

Coordination

Customer Service

Social Media Communication

Team player

Compensation & Other Benefits

• Mobile bill
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (PanthaPath)

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