Tianshi (Bangladesh) Co. Ltd.
Tianshi (Bangladesh) Co. Ltd.
Tianshi (Bangladesh) Co. Ltd.
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Summary
- Vacancy: 02
- Age: 27 to 36 years
- Location: Dhaka
- Salary: Negotiable
- Experience: 2 to 3 years
- Published: 16 Apr 2025
Requirements
Education
- Bachelor of Business Administration (BBA), Masters
- A bachelor’s degree in administration, public relation, journalism and media studies or a related field.
Experience
- 2 to 3 years
Additional Requirements
- Age 27 to 36 years
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems. Computer skills.
- Knowledge of conflict resolution techniques is preferable.
Responsibilities & Context
- Supervising day-to-day operations in the customer service department.
- Responding to customer service issues in a timely manner.
- efficiently handle inbound and outbound calls and inform them to the relevant dept.
- Communicating with them through various communication channel channels, including email, social media, phone, or SMS
- Make appointments that fit into the schedule of the client and the customer.
- assist them if they are facing a problem and troubleshoot it. Ensuring the customer has a positive experience with the company.
- Fostering a healthy relationship between the client and the customer.
- Overseeing timely delivery and payment of sales orders.· Conducting quality assurance surveys with customers and providing feedback to the staff.
- Excellent product knowledge to enhance customer support
- Implementing an effective customer loyalty program.
- Maintaining accurate records and documenting all customer service activities and discussions.
- Assessing service statistics and preparing detailed reports on your findings.
- Implements quality, and customer-service standards. Contributes customer service information and recommendations to strategic plans and reviews.
Skills & Expertise
Customer Relationship Management
Customer Support/ Client Service
Customs Bond rules and regulations etc.
Good communication skills
Compensation & Other Benefits
- Mobile bill, Tour allowance, Performance bonus, Weekly 2 holidays, Gratuity, Over time allowance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Range for Supervisor position: salary 40000 tk
Executive position: 23000 tk
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka
To apply for this job email your details to admin@chakricircular.com