Zone Sparks Limited

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Summary

Vacancy: 2
Age: 24 to 28 years
Location: Dhaka (Uttara Sector 13)
Salary: Negotiable
Experience: 2 to 3 years
Published: 11 Jun 2024

Requirements

Education

Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing

Experience

2 to 3 years
The applicants should have experience in the following business area(s):
E-commerce, E-commerce Startup

Additional Requirements

Age 24 to 28 years

Responsibilities & Context

Job Context

We are seeking a dedicated customer care executive to join our sales and marketing team. In this role, you will be responsible for providing exceptional customer service across various online platforms, including Facebook, our website, YouTube, Instagram, and WhatsApp. You will engage with customers through messaging, phone calls, and other communication channels, promptly addressing their inquiries, concerns, and requests. Additionally, you will play a crucial role in online marketing efforts by providing product information, sharing product images, and assisting with customer inquiries to drive sales. Your responsibilities will also include maintaining product inventory and ensuring accurate management of office products.

Job Responsibility

Engage with customers across multiple online platforms including Facebook, website, YouTube, Instagram, and WhatsApp.
Respond promptly to customer inquiries, concerns, and requests via messaging, phone calls, and other communication channels.
Provide product information and images to customers to facilitate sales.
Address customer problems and resolve them efficiently to ensure customer satisfaction.
Assist in online marketing efforts by promoting products and services to potential customers.
Maintain accurate records of customer interactions and transactions.
Collaborate with the sales and marketing team to optimize customer engagement strategies.
Manage product inventory and ensure proper organization of office products.
Provide daily sales reports to the Admin to track performance and identify areas for improvement.
Stay updated on product knowledge, industry trends, and customer preferences.
Skill Requirements
Previous experience in customer service, sales, or marketing roles preferred.
Excellent communication skills, both written and verbal.
Strong interpersonal skills and ability to build rapport with customers.
Proficiency in using social media platforms and online communication tools.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Attention to detail and accuracy in managing customer information and product inventory.
Proactive and self-motivated with a positive attitude.
Analytical skills for interpreting sales data and trends.
Problem-solving abilities to address customer concerns effectively.
Leadership qualities for collaborating with the sales and marketing team.
Flexibility to adapt to changing customer needs and business priorities.
Educational Requirements
BBA and MBA both in the Marketing.
Skills Required: Strong communication, social media proficiency, multitasking, attention to detail, proactive attitude, analytical mindset, problem-solving ability, leadership qualities, and adaptability.
Additional Requirements
Age not exceeding 28 years old.
Minimum of 2 years of relevant experience.
Advanced knowledge of Marketing, Online Marketing, and handling clients both online and in-person.
Candidates must be from a reputed university.
Public and Private students are required to apply.

Compensation & Other Benefits

T/A, Mobile bill, Tour allowance, Medical allowance
Salary Review: Yearly
Lunch Facilities: Partially Subsidize
Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Uttara Sector 13)

Job Highlights

Vacancy

01 Female, 01 Male

Workplace

Work at office

6 days/week (8 am – 6 pm)

Employment Status

Full-time: 8 am to 6 pm

Salary

Negotiable

Probation Period 6 month

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