Zone Sparks Limited
Zone Sparks Limited
Zone Sparks Limited
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Summary
- Vacancy: 2
- Age: 24 to 28 years
- Location: Dhaka (Uttara Sector 13)
- Salary: Negotiable
- Experience: 2 to 3 years
- Published: 11 Jun 2024
Requirements
Education
- Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing
- BBA and MBA both in the Marketing.
- Skills Required: Strong communication, social media proficiency, multitasking, attention to detail, proactive attitude, analytical mindset, problem-solving ability, leadership qualities, and adaptability.
Experience
- 2 to 3 years
- The applicants should have experience in the following business area(s):
E-commerce, E-commerce Startup
Additional Requirements
- Age 24 to 28 years
- Minimum of 2 years of relevant experience.
- Advanced knowledge of Marketing, Online Marketing, and handling clients both online and in-person.
- Candidates must be from a reputed university.
- Public and Private students are required to apply.
- Previous experience in customer service, sales, or marketing roles preferred.
- Excellent communication skills, both written and verbal.
- Strong interpersonal skills and ability to build rapport with customers.
- Proficiency in using social media platforms and online communication tools.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Attention to detail and accuracy in managing customer information and product inventory.
- Proactive and self-motivated with a positive attitude.
- Analytical skills for interpreting sales data and trends.
- Problem-solving abilities to address customer concerns effectively.
- Leadership qualities for collaborating with the sales and marketing team.
- Flexibility to adapt to changing customer needs and business priorities.
Responsibilities & Context
Job Context
We are seeking a dedicated customer care executive to join our sales and marketing team. In this role, you will be responsible for providing exceptional customer service across various online platforms, including Facebook, our website, YouTube, Instagram, and WhatsApp. You will engage with customers through messaging, phone calls, and other communication channels, promptly addressing their inquiries, concerns, and requests. Additionally, you will play a crucial role in online marketing efforts by providing product information, sharing product images, and assisting with customer inquiries to drive sales. Your responsibilities will also include maintaining product inventory and ensuring accurate management of office products.
Job Responsibility
- Engage with customers across multiple online platforms including Facebook, website, YouTube, Instagram, and WhatsApp.
- Respond promptly to customer inquiries, concerns, and requests via messaging, phone calls, and other communication channels.
- Provide product information and images to customers to facilitate sales.
- Address customer problems and resolve them efficiently to ensure customer satisfaction.
- Assist in online marketing efforts by promoting products and services to potential customers.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with the sales and marketing team to optimize customer engagement strategies.
- Manage product inventory and ensure proper organization of office products.
- Provide daily sales reports to the Admin to track performance and identify areas for improvement.
- Stay updated on product knowledge, industry trends, and customer preferences.
Compensation & Other Benefits
- T/A, Mobile bill, Tour allowance, Medical allowance
- Salary Review: Yearly
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Uttara Sector 13)
Job Highlights
Vacancy
- 01 Female, 01 Male
Workplace
- Work at office
- 6 days/week (8 am – 6 pm)
Employment Status
- Full-time: 8 am to 6 pm
Salary
- Negotiable
- Probation Period 6 month