Customer Experience Manager

Bio-Xin Cosmeceuticals

Bio-Xin Cosmeceuticals

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Summary

• Vacancy: —
• Location: Dhaka (DOHS Mirpur)
• Experience: At least 10 years
• Published: 20 Oct 2024

Requirements

Education

• Bachelor’s Degree in Business Administration, Marketing, or a related field (Master’s Degree is a plus).

Experience

• At least 10 years

Additional Requirements

• 10 years of experience in customer experience, customer service management, or a related role, preferably in the beauty, wellness, or cosmeceuticals industry.

• Strong understanding of customer journey mapping, customer satisfaction metrics, and service design principles.

• Excellent leadership and team management skills with a focus on fostering a positive, customer-first culture.

• Proven ability to manage and resolve customer complaints and improve customer retention.

• Excellent communication and interpersonal skills, with the ability to build relationships. with both internal teams and customers.

• Strong analytical and problem-solving abilities to identify trends and implement data-driven improvements.

Responsibilities & Context

About Bio-Xin Cosmeceuticals:

• At Bio-Xin Cosmeceuticals, we are committed to delivering cutting-edge skincare solutions that promote beauty, wellness, and confidence for all. Guided by our mission to enhance skin health and improve lives, we combine advanced science with personalized care. Our vision is to become the leading brand in the cosmeceutical industry by setting a global standard for innovation, quality, and customer-centric service. We value integrity, excellence, creativity, and customer satisfaction in everything we do.

• To support our mission and vision, we are seeking a passionate and dynamic Customer Experience Manager to lead and enhance our customer service strategies, ensuring that every client interaction reflects Bio-Xin’s values and commitment to exceptional care.

Key Responsibilities:

As the Customer Experience Manager, you will be responsible for managing and optimizing the end-to-end customer experience journey at Bio-Xin Cosmeceuticals. Your role will focus on ensuring that every customer feels valued, understood, and satisfied with our products and services. The key responsibilities include:

Customer Journey Design and Optimization:

• Develop and implement customer experience strategies that align with Bio-Xin’s mission, focusing on personalized, seamless, and memorable experiences across all touchpoints.

Customer Feedback and Insights :

• Monitor and analyze customer feedback through surveys, social media, and direct interactions. Identify trends and areas for improvement, and translate them into actionable insights to enhance customer satisfaction.

Team Leadership:

• Lead and train the customer service team to deliver top-tier service by fostering a culture of empathy, professionalism, and excellence. Ensure all team members understand and uphold Bio-Xin’s values in every customer interaction.

Complaint Resolution:

• Manage and resolve customer complaints effectively, ensuring a swift and satisfactory resolution while maintaining a positive relationship with the customer. Implement feedback loops to prevent recurring issues.

Cross-Functional Collaboration:

• Work closely with marketing, sales, operations, and product development teams to ensure that customer experience initiatives are integrated throughout the company. Use customer insights to guide product and service improvements.

Performance Tracking:

• Establish key performance indicators (KPIs) to measure customer satisfaction, retention, and loyalty. Provide regular reports to senior management and recommend strategies for continuous improvement.

Compensation & Other Benefits

• Salary: 12,00,000 – 16,00,000 (Yearly)

Why Join Bio-Xin Cosmeceuticals?

At Bio-Xin Cosmeceuticals, you will be part of a forward-thinking company that prioritizes innovation, customer satisfaction, and employee growth. You’ll have the opportunity to:

• Shape the future of customer experience for a growing, innovative brand.
• Work in an inclusive, dynamic, and supportive environment.
• Receive ongoing professional development and career advancement opportunities.
• Be part of a team that values creativity, integrity, and excellence.

Employment Status

Full Time

Job Location

Dhaka (DOHS Mirpur)

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