ChefOnline
ChefOnline
ChefOnline
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Summary
- Vacancy: 2
- Age: 26 to 36 years
- Location: Dhaka (GULSHAN 1)
- Salary: Negotiable
- Experience: 7 to 10 years
- Published: 8 Aug 2024
Requirements
Education
- Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing
Experience
- 7 to 10 years
- The applicants should have experience in the following business area(s):
Call Center
Additional Requirements
- Age 26 to 36 years
Education:
- O/A Level background is preferable
- Candidates must have communication skills equivalent to IELTS 7.5 or above is preferable
Experience:
- A minimum of 7-10 years of experience in Customer Relation and Compliance Manager.
- Proven experience in handling customer service operations and ensuring regulatory compliance.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work under pressure and handle challenging situations with professionalism.
- Proficiency in using customer relationship management (CRM) systems and compliance management software.
Responsibilities & Context
ChefOnline is seeking for a highly skilled and experienced Customer Relation and Compliance Manager to join our team. The ideal candidate will have a strong background in Customer Relations and Compliance, with a proven track record of managing customer interactions and ensuring adherence to regulatory standards. She will collaborate directly with the CEO. This role requires a professional with 7-10 years of experience in a similar position, who is dedicated, detail-oriented, and able to lead and develop a team effectively.
Key Responsibilities:
Customer Relations Management:
- Oversee and manage all customer interaction channels to ensure a positive customer experience.
- Develop and implement customer service policies and procedures to improve customer satisfaction.
- Handle escalated customer complaints and provide resolutions in a timely manner.
- Analyze customer feedback and data to identify trends and areas for improvement.
Compliance Management:
- Ensure the company’s operations comply with all applicable regulations and standards.
- Develop and maintain compliance policies and procedures.
- Conduct regular audits and assessments to monitor compliance and address any areas of non-compliance.
- Liaise with regulatory bodies and ensure all necessary reporting and documentation are up to date.
Skills & Expertise
B2B and B2C sales and marketing
call center training
Compliance Management
Internal Audit and Compliance
Outbound calls
Telecommunication Service
Compensation & Other Benefits
- Weekly 2 holidays
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Gender
Only Female
Job Location
Dhaka (GULSHAN 1)