Customer Relations Manager (Marketing & Sales)

Bezpoke Interior Limited

 

Bezpoke Interior Limited

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Summary

• Vacancy: 1
• Age: 35 to 50 years
• Location: Dhaka
• Salary: Negotiable
• Experience: 8 to 10 years
• Published: 24 Dec 2024

 

Requirements

Education

• Bachelor of Business Administration (BBA), Bachelor of Arts (BA), Bachelor of Commerce (BCom), Bachelor of Business Studies (BBS)

• Bachelor’s degree in Marketing, Business Administration, or related field; an MBA or equivalent is a plus.

Experience

• 8 to 10 years
• The applicants should have experience in the following business area(s):
  Wholesale, Trading or Export/Import, Consulting Firms, Architecture Firm, Electronic Equipment/Home Appliances, Real Estate, Furniture Manufacturer, Interior Design, Importer

Additional Requirements

• Age 35 to 50 years

• 10 years of experience in sales, marketing, or customer relations, preferably with luxury brands, developers, real estate and interior design firms.·
• Excellent communication, negotiation, and relationship management skills, with a customer-centric approach.
• Must Have in new team Building
• Strong knowledge of market analysis tools, CRM software, and digital marketing platforms.
• Proven track record of achieving sales targets, managing successful marketing campaigns, and building long-term client relationships.

Responsibilities & Context

Bezpoke is committed to delivering luxury and elegance into homes and businesses by offering top imported flooring, bathroom fittings, kitchens, closets, lighting, furniture, appliances, accessories, and design service. Our products, sourced from Italy and China, exceed the highest quality and design requirements and are handpicked to appeal to a wide range of tastes. As we embark on an exciting expansion and transition to a full corporate structure. We are searching for a Marketing and Sales/Customer Relations Manager to help us move forward during this exciting growth phase.

Role Overview:

The Marketing and Sales/Customer Relations Manager will play a pivotal role in driving Bezpoke’s growth. This role involves developing and executing a marketing strategy that promotes our products, manages customer relationships, and generates leads in line with international standards. The ideal candidate will have a deep understanding of luxury products, experience with high-end brands, and the ability to build customer loyalty in the luxury goods sector.

Key Responsibilities:

Marketing and Brand Strategy & Execution:

• Develop and implement a comprehensive marketing strategy to position Bezpoke as a premier luxury brand in the interior design industry.
• Collaborate with creative teams to create impactful promotional materials, advertisements, and digital content.
• Manage brand presence across multiple channels, including digital, social media, and print, ensuring consistency and high standards.
• Conduct market research to identify trends and adjust marketing tactics accordingly.

Sales & Business Development:

• Lead sales initiatives, identify target markets, and create sales strategies aligned with business goals.
• Generate and nurture leads, overseeing sales pipelines from initial contact to project completion.
• Analyze market trends and competitor activities to adapt sales tactics and capture new opportunities.
• Collaborate with the team to craft competitive proposals and respond to client inquiries effectively.

Customer Relations & Experience Management:

• Establish and maintain strong customer relationships to ensure exceptional client satisfaction and retention
• Manage customer inquiries, feedback, and complaints, ensuring swift and effective resolutions.
• Build loyalty programs and incentives for repeat customers, driving brand advocacy among high-end clientele.
• Act as the primary point of contact for major clients and manage customer escalations professionally.

Corporate and Client Communication:

• Represent Bezpoke at corporate events, client meetings, and trade shows to strengthen our industry presence.
• Act as the point of contact for key clients and business partners, ensuring clear communication and professional service.

Market Analysis and Reporting:

• Monitor key performance metrics and customer insights to refine marketing and sales efforts.
• Prepare monthly reports on marketing and sales performance, presenting recommendations for continuous improvement.
• Stay updated on market trends in luxury interior design to guide product positioning and promotions.

Why Join Bezpoke?·

Innovative Environment: Join a forward-thinking team that values creativity and strategic thinking.

Growth Opportunities: Play a pivotal role in Bezpoke’s expansion and global impact.

Professional Development: Opportunities for continuous learning and career advancement.

Skills & Expertise

Customer Relationship Management (CRM)

Effective organisational skills

Good comunication skill

Presentation and Reporting

Problem solving and analytical skill

Strategic Planning

Target Oriented

Team management

Time Management skills

Compensation & Other Benefits

• Mobile bill, Performance bonus
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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