Customer Relationship Officer

Happy Mango Processing Industry

 

Happy Mango Processing Industry

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Summary

• Vacancy: —
• Location: Dhaka (Rampura)
• Published: 24 Jun 2024

 

Requirements

Education

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Qualification might be considered for experienced candidates (Minimum HSC)

Additional Requirements

• Proven experience in customer service, relationship management, or a similar role.
• Strong communication and interpersonal skills.
• Ability to handle customer complaints and provide appropriate solutions.
• Excellent problem-solving skills and attention to detail.
• Proficiency in MS Office and CRM software.
• Strong organizational and multitasking abilities.
• Empathy and a customer-centric mindset.

Responsibilities & Context

• Location: Khan Tower , 359-DIT Road, Rampura , Dhaka.

About Us:

• Happy Mango Processing Industry is a company committed to providing Premium Export quality Fresh Mangoes to our valued customers. We are seeking a motivated and dynamic Sales and Distribution Officer to join our team and contribute to our growth and success.

Position Overview:

• The Customer Relationship Officer will be responsible for managing and nurturing customer relationships, addressing customer queries and concerns, and ensuring a positive customer experience. This role involves understanding customer needs, providing tailored solutions, and fostering long-term relationships.

Key Responsibilities:

• Serve as the main point of contact for customer inquiries and complaints.
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Address and resolve customer issues promptly and effectively.
• Provide customers with information about products/services and assist in resolving their concerns.
• Collect and analyze customer feedback to identify areas for improvement.
• Collaborate with internal teams to ensure customer needs are met.
• Prepare and maintain customer records and reports.
• Assist in developing and implementing customer service policies and procedures.
• Conduct regular follow-ups with customers to ensure ongoing satisfaction.

Compensation & Other Benefits

• Competitive salary and performance-based incentives.
• Health insurance and other benefits.
• Opportunities for professional development and career advancement.
• A dynamic and supportive work environment.

Employment Status

Full Time

Job Location

Dhaka (Rampura)

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