Customer Relationship Officer (CRO)

Creative Agency LTD

Creative Agency LTD

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Summary

• Vacancy: 5
• Age: 22 to 35 years
• Location: Dhaka (GULSHAN 1)
• Minimum Salary: Negotiable
• Experience: At least 1 year
• Published: 12 Sep 2024

Requirements

Education

• Bachelor’s/Marketing or any other related field

Experience

• At least 1 year

Additional Requirements

• Age 22 to 35 years

• Minimum 1 year of experience in customer service, preferably in the travel and tourism industry.
• Excellent communication and interpersonal skills in both Bengali and English.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Strong knowledge of travel destinations and the travel industry will be an added advantage.
• Smart looking and bright grooming
• Skills & Expertise

  Call Center, Call Center Management, Customer query management, Customer Relation, Customer relationship, Customer Relationship Management, Customer Service, Customer Support/ Client Service, Sales & Marketing

Responsibilities & Context

Creative Tours and Travels, a leading travel and tour company in Bangladesh, is seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Officer (CRO). The CRO will play a pivotal role in managing client relationships, ensuring a seamless travel experience for our customers, and supporting sales efforts.

Location: House #23, Road #06, Block-D, Niketan, Gulshan-1, Dhaka, Bangladesh, 1212 Employment Type: Full-time

Key Responsibilities:

• Maintain regular communication with clients to ensure customer satisfaction.
• Sale our services to foreign and local clients
• Handle customer inquiries, complaints, and requests in a professional and timely manner.
• Build and nurture strong relationships with customers to foster loyalty and retention.
• Assist in preparing travel itineraries, booking flights, hotels, and other travel-related services.
• Provide detailed information on tour packages, travel destinations, and visa processes.
• Collaborate with the sales and marketing teams to ensure customer needs are met effectively.
• Resolve customer issues promptly to ensure an exceptional travel experience.
• Follow up on customer feedback and suggest improvements to services and operations.
• Maintain and update customer records and databases.

Compensation & Other Benefits

• Competitive salary and performance-based incentives.
• Opportunity for career growth and development.
• Friendly and supportive work environment.

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (GULSHAN 1)

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