Customer Service Agent (CSA/Junior CSA)

MAAS Travel & Tours Ltd.

MAAS Travel & Tours Ltd.


MAAS Travel & Tours Ltd.



  • Vacancy: 8
  • Location: Dhaka (Shahjalal Airport)
  • Minimum Salary: Negotiable
  • Experience: 1 to 2 years
  • Published: 3 Jul 2024




  • Bachelor of Business Administration (BBA) in Marketing, Master of Business Studies (MBS)


  • 1 to 2 years
  • The applicants should have experience in the following business area(s):
    Airline, Group of Companies, GSA

Responsibilities & Context

Job Context:

MAAS Travel and Tours Ltd is one of the largest Airline Representation companies in Bangladesh currently represent the Air India, Vistara Airlines, Air India Express, Ethiopian Airlines as GSA. We are looking for competent, deserving candidates to manage the operation of the Airlines we currently represent. The candidate should be able to manage and grow sales within Bangladesh by building strong relationships with key accounts, identifying new business opportunities, and achieving revenue targets.

Job Responsibilities:

  • Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
  • Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
  • Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
  • Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Compensation & Other Benefits

  • Mobile bill, Provident fund
  • Salary Review: Yearly
  • Festival Bonus: 2


Work at office

Employment Status

Full Time

Job Location

Dhaka (Shahjalal Airport)

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