Customer Service Executive

Phoenix Education

 

Phoenix Education

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Summary

• Vacancy: 1
• Age: 22 to 30 years
• Location: Dhaka
• Salary: Tk. 18000 – 24000 (Monthly)
• Experience: At least 1 year
• Published: 15 Aug 2024

 

Requirements

Education

• Bachelor/Honors

• Graduated from any discipline

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
  Consulting Firms, Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Coaching Center, Educational Technology (Edtech) Startup
• Freshers are also encouraged to apply.

Additional Requirements

• Age 22 to 30 years

• 1 year of customer service/telesales/sales job experience in the EdTech sector is preferable (freshers are also encouraged to apply)
• Strong convincing ability
• Good English & Bangla typing speed
• Excellent communication skills in English and Bangla
• Ability to make timely and correct decisions
• Proficient in computer operation and internet browsing
• Exceptional interpersonal and communication skills
• Must agree to work from 11:00 AM to 7:00 PM weekly, six days a week.

Responsibilities & Context

Brief About the Role:

As a Customer Support Executive, you will be the bridge between Phoenix and our customers. Your first and foremost responsibility is to ensure our customers have a positive and smooth experience. You’ll be the primary contact point for our customers, resolving their inquiries, addressing their concerns, and building positive relationships.

Job Responsibilities:

• Respond fast and in an organised way to all the customer’s queries.
• Follow all the instructions carefully and update your supervisor regularly.
• Maintaining sales data.
• Address potential students and parents with courtesy, avoid pressure tactics or create unrealistic expectations.
• Provide accurate and complete information about our services. Avoid misleading or deceptive sales practices.
• Update databases every day.
• Maintain delivery responsibilities and communication with our delivery partner.

Skills & Expertise

Attention to details

Content Management

Data Management and Analysis

Educational consultancy

Excellent communication skill

Google Suit

Sales & Marketing

Strong Convencing Skills

Compensation & Other Benefits

• Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

Company Facilities:

• Lunch will be provided.
• Yearly salary review each year after joining.
• Will be eligible for two Eid bonuses (each equal to half of your salary).

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Job Highlights

Phoenix Admission Care team is dedicated to guiding students through the complex process of university admissions, with a focus on helping them secure spots in top private universities in Bangladesh.

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