Combosoft Ltd
Combosoft Ltd
Combosoft Ltd
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Summary
- Vacancy: 1
- Age: at least 20 years
- Location: Dhaka (DOHS Mirpur)
- Salary: Tk. 20000 – 25000 (Monthly)
- Experience: At least 1 year
- Published: 27 Oct 2024
Requirements
Education
- Bachelor degree in any discipline
Experience
- At least 1 year
- The applicants should have experience in the following business area(s):
E-commerce - Freshers are also encouraged to apply.
Additional Requirements
- Age at least 20 years
Responsibilities & Context
As a Customer Service Executive at our thriving e-commerce company, you will play a pivotal role in ensuring exceptional customer experiences and fostering positive relationships between our brand and our valued customers.
Our company prides itself on offering a diverse range of high-quality products and services, and your dedication to delivering outstanding customer support will be crucial in maintaining our reputation as a leader in the industry.
As a Customer Service Executive, you will be an integral part of our Customer Service team and will be responsible for delivering outstanding support across various channels, including phone, email, live chat, and social media.
Your key responsibilities will include:
- Assisting Customers and providing prompt, courteous, and accurate responses to customer inquiries, concerns, and feedback related to orders, products, payments, shipping, and other general inquiries.
- Order Management: Processing and tracking customer orders, ensuring timely delivery, and handling order cancellations and modifications.
- Problem Resolution: Identifying and resolving customer issues and complaints in a professional and empathetic manner, striving to turn any negative experiences into positive ones.
- Product Knowledge: Gaining a deep understanding of our product offerings to assist customers effectively and suggest suitable products based on their preferences. Technical Support: Assisting customers with technical difficulties, troubleshooting product-related problems, and guiding them through the resolution process.
- Complaint Handling: Escalating complex issues to the appropriate departments and following up to ensure timely resolution.
- Customer Feedback: Collecting and documenting customer feedback, suggestions, and complaints to help improve our products and services continually.
- Upselling and Cross-Selling: Identifying opportunities to upsell and cross-sell relevant products to customers to enhance their shopping experience.
Skills & Expertise
Adobe Photoshop
Computer skill
Excellent English Writing and Speaking
MS Word/ Excel/ PowerPoint/ OneNote
Very Good English Communication Skills
Compensation & Other Benefits
- Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka (DOHS Mirpur)
To apply for this job email your details to admin@chakricircular.com