Customer Service Executive

Job Context:

Dhaka Logistics Services and Solution is seeking smart, energetic, and customer-focused individuals for the position of Customer Service Executive to support banking operations at a reputed bank in Bangladesh.

Departments:

• Retail (Loan & Cards) Underwriting, Liability Operations, Card Operations, ADC Business, Collection (Retail & Cards), Payroll Banking, Service Quality, Agent Banking, Other Banking Operations Departments as assigned.

Responsibilities:

• Provide professional customer support and maintain excellent service quality.
• Handle customer queries, complaints, and service requests efficiently.
• Process banking documents, applications, and operational records accurately.
• Support daily banking operations related to loans, cards, payroll, collections, and agent banking services.
• Verify customer information and maintain proper documentation.
• Coordinate with internal departments to ensure smooth operational activities.
• Maintain confidentiality of customer and banking information.
• Follow bank policies, operational procedures, and compliance requirements.
• Prepare daily, weekly, and monthly operational reports as required.
• Assist customers regarding banking products, services, and digital channels.
• Ensure timely resolution of customer issues and operational tasks.
• Achieve assigned service quality and productivity targets.