Customer Service Executive

THE BEAUTY MALL BD

Requirements

Education

  • Higher Secondary
  • Bachelor/Honors
  • Diploma
  • Customer Service, Call Center Training, Microsoft Office, Social Media Management

Experience

    • At most 2 years
  • The applicants should have experience in the following business area(s): Boutique/ Fashion, Call Center, Cosmetics/Toiletries/Personal Care, Direct Selling/Marketing Service Company, E-commerce, Healthcare/Lifestyle product, Retail Store
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 20 to 30 years
  • Only Female
  • Excellent communication skills in Bangla.
  • Basic English communication ability will be considered an advantage.
  • Must be polite, patient, responsible, and customer-focused.
  • Active user of Facebook, Instagram, and Messenger.
  • Basic computer knowledge and typing skills are required.
  • Must be able to handle customer messages, comments, and phone calls professionally.
  • Must be able to work under pressure and handle customer complaints calmly.
  • Must be willing to learn product knowledge regarding beauty, skincare, makeup, fashion, and clothing products.
  • Customer inquiries must not be ignored under any circumstances.
  • Providing incorrect information to customers is strictly discouraged.
  • Must maintain a helpful attitude while following company policies and procedures.
  • Personal phone calls, personal Facebook browsing, and other non-work-related activities are not permitted during working hours except during approved breaks.
  • Candidates with experience in e-commerce, retail stores, customer service, Facebook page management, or call centers will receive preference.

Responsibilities & Context

Customer Service Executive (Facebook, Instagram & Order Support)

The Beauty Mall and Eleni are looking for dedicated, customer-focused, and responsible Customer Service Executives to support our customers across Facebook, Instagram, website, phone calls, and order management channels.

The ideal candidate should possess excellent communication skills, patience, professionalism, and a genuine willingness to assist customers while maintaining company policies and service standards.

Key Responsibilities:

• Respond promptly and professionally to customer messages received through Facebook, Instagram, website, WhatsApp, and other communication channels.

• Reply to comments on social media platforms and provide accurate information regarding products, orders, and services.

• Receive and answer customer phone calls professionally and provide relevant information.

• Assist dissatisfied or agitated customers with patience and professionalism and work towards satisfactory resolutions.

• Prepare detailed notes regarding customer complaints, concerns, and requests and forward them to the relevant department.

• Follow up with internal teams to ensure customer issues are resolved properly and communicate final resolutions to customers.

• Collect customer orders and ensure proper order entry and processing.

• Forward orders to the relevant departments and coordinate with internal teams for fulfillment.

• Monitor order processing, shipping, and delivery status and provide updates to customers when required.

• Coordinate with relevant teams regarding any order-related issues, delays, exchanges, returns, or customer concerns.

• Maintain proper records of customer interactions, complaints, and resolutions.

• Develop strong knowledge regarding products, pricing, policies, and promotions.

• For The Beauty Mall, maintain proper knowledge of skincare, makeup, haircare, and beauty products. Necessary training will be provided when required.

• For Eleni, maintain proper knowledge regarding clothing, sizing, collections, and product information. Necessary training will be provided when required.

• Ensure customers are never intentionally provided with incorrect or misleading information.

• Maintain a positive, helpful, and customer-first attitude while strictly following company policies and procedures.

• Attend training sessions and team meetings as required.

Work Schedule:

• Office-based position.

• Working hours: 11:00 AM to 9:00 PM.

• One weekly holiday.

Important Workplace Expectations:

• Customer inquiries must not be ignored.

• Unprofessional behavior toward customers will not be tolerated.

• Employees must always communicate respectfully and professionally.

• Personal phone calls, personal social media browsing, and non-work-related online activities are not permitted during working hours except during approved breaks.

To apply for this job email your details to apply@chakricircular.com