Multidrive Services Limited

More jobs from this company

Summary

Vacancy: —
Age: 23 to 32 years
Location: Dhaka
Maximum Salary: Tk. 20000 (Monthly)
Published: 17 Apr 2025

Requirements

Education

Education Minimum 4 Years of Graduation/ Masters from a reputed university or equivalent degree with Two (02) 1st Division/Class and NO 3rd division/class in any public examination.

Additional Requirements

Age 23 to 32 years

Preference will be given those have experience.
Not over 32 years of age as of July 01, 2025.
Must have good interpersonal skills to understand customers concerns.
Must be able to learn quickly to acquire the product & process knowledge related to service.
Must also have good knowledge of computer operations and communications to use call center systems efficiently.
Willing to work at the times required by call center management.
Willing to work and on 24 X 7 roster basis, including weekends and public holidays.

Responsibilities & Context

Answer phone calls and handles customer inquiries related to Bank Products.
Research required information using available resources and answer to customer queries.
Manage and resolve customer complaints & requests.
Provide customers with product and service information.
Enter new customer information into the system, update existing customer information Process requests, forms and customer appeals.
Identify and escalate priority issues Route calls to the appropriate resource.
Follow up customer calls where necessary.
Document all call information according to standard operating procedures Complete after call works.

Compensation & Other Benefits

Provident fund, Insurance, Gratuity

Festival Bonus Allowance

Workplace

Work at office

Employment Status

Contractual

Job Location

Dhaka

Source link

To apply for this job email your details to admin@chakricircular.com