Customer Service Executive (In-Store & Online)

Nutrition Depot

Nutrition Depot

 

Nutrition Depot

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Summary

  • Vacancy: 1
  • Age: 22 to 30 years
  • Location: Dhaka
  • Minimum Salary: Negotiable
  • Experience: At least 2 years
  • Published: 1 Aug 2024

 

Requirements

Education

  • Bachelor/Honors
  • Customer Relationship Management (CRM)
  • Computer skill

Experience

  • At least 2 years
  • The applicants should have experience in the following business area(s):
    Food (Packaged)
  • Freshers are also encouraged to apply.

Additional Requirements

  • Age 22 to 30 years

Responsibilities & Context

Job Context

  • Serve customers both in-store and Online + Manage store functions.

Job Responsibilities

  • Organizing retail store operations and taking responsibility to ensure store is running smoothly to maximize sales and minimize costs.
  • Create a positive, neat clean and welcoming environment at retail stores and at all points of customer comes in contact with ND BD.
  • Recruit, train and supervise, guide and allocate responsibilities of staff towards maximum performance and best utilization of time at work
  • Provide superior customer service at all times ensuring customers are happy and fully satisfied with their experience with ND BD, both online and offline.
  • Deal with complaints from customers in friendly manner
  • Educate customers on supplements, fitness, nutrition, health & wellness
  • Recruit, train and supervise and guide staff towards maximum performance
  • Prepare and control the store’s budget aiming for minimum expenditure and efficiency
  • Monitor stock levels ensuring products are in stock and maintain proper store inventory management.
  • Inspect the areas in the store and resolve any issues that might arise
  • Preparing and controlling the store and budget aiming for minimum expenditure and efficiency for maximum output
  • Plan and oversee in-store promotional events or displays
  • Create marketing buzz online and offline for ND BD on a regular basis
  • Develop marketing content for social media and offline as needed
  • Distribute marketing content to reach the target market
  • Ensure ND BD online store is fully optimized, customers are served and online deliveries are made on time with full customer satisfaction
  • Keep abreast of market trends to determine the need for improvements in the store
  • Analyze sales and revenue reports and make forecasts
  • Generate weekly and monthly reports for management
  • Ensure the store fulfils all legal health and safety guidelines
  • Assist in developing content for ND BD’s various fitness brands if and when required
  • Answering queries, complaints. Or requests from existing and potential customers through calls and social media as like Facebook, Instagram.

Skills & Expertise

Computer skill

Customer Relationship Management (CRM)

Digital Market or Facebook Page

Face to Face Customer Support

Retail Store

Store Operation

Compensation & Other Benefits

  • Mobile bill
  • Salary Review: Yearly
  • Festival Bonus: 2
  • Eid Bonus will be applicable after completing 1 year of employment.
  • Sales Bonus – As per company policy

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka

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