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Customer Service Representative

Beauty Booth Bangladesh

Beauty Booth Bangladesh

 

Beauty Booth Bangladesh

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Summary

  • Vacancy: 3
  • Age: 20 to 35 years
  • Location: Dhaka (Rampura)
  • Salary: Negotiable
  • Experience: At least 2 years
  • Published: 21 Aug 2024

 

Requirements

Education

  • HSC, Bachelor degree in any discipline

Experience

  • At least 2 years

Additional Requirements

  • Age 20 to 35 years
  • High school diploma or equivalent; additional education or certification in customer service is a plus.
  • Proven experience in a customer service role, preferably in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Proficient in using customer service software, CRM systems, and other relevant tools.
  • Strong problem-solving and decision-making abilities.
  • Ability to multitask, prioritize, and manage time effectively.
  • Empathetic and patient with a customer-focused approach.
  • Ability to work independently and collaboratively within a team.
  • Flexibility to work in shifts, including evenings, weekends, and holidays, if required.

Responsibilities & Context

  • We are seeking a skilled and motivated Customer Service Representative to join our team at Beauty Booth Ltd. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and resolving inquiries in a timely and professional manner. You will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our client base. If you are a friendly, patient, and customer-oriented individual with excellent communication skills, we encourage you to apply.
  • Interact with customers via phone, email, and live chat, addressing their inquiries, concerns, and complaints effectively and efficiently.
  • Provide accurate and up-to-date information about our products and services to customers.
  • Process orders, returns, and exchanges promptly and accurately.
  • Escalate complex issues to the appropriate departments for resolution and follow up to ensure timely resolution.
  • Keep records of customer interactions, transactions, comments, and complaints for future reference.
  • Proactively identify and recommend improvements to enhance the customer experience.
  • Assist in troubleshooting and resolving technical issues experienced by customers.
  • Collaborate with other departments, such as Sales and Technical Support, to resolve customer issues and provide comprehensive solutions.
  • Strive to meet and exceed individual and team performance targets and customer satisfaction goals. Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills & Expertise

Beauty Care

Beauty Skincare knowledge

Computer skill

Creative Thinking and Multitasking

Telemarketing

telesales

Compensation & Other Benefits

  • Tour allowance
  • Lunch Facilities: Partially Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Rampura)

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