Beauty Booth Bangladesh
Beauty Booth Bangladesh
Beauty Booth Bangladesh
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Summary
- Vacancy: 3
- Age: 20 to 35 years
- Location: Dhaka (Rampura)
- Salary: Negotiable
- Experience: At least 2 years
- Published: 21 Aug 2024
Requirements
Education
- HSC, Bachelor degree in any discipline
Experience
- At least 2 years
Additional Requirements
- Age 20 to 35 years
- High school diploma or equivalent; additional education or certification in customer service is a plus.
- Proven experience in a customer service role, preferably in a fast-paced environment.
- Excellent verbal and written communication skills.
- Proficient in using customer service software, CRM systems, and other relevant tools.
- Strong problem-solving and decision-making abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Empathetic and patient with a customer-focused approach.
- Ability to work independently and collaboratively within a team.
- Flexibility to work in shifts, including evenings, weekends, and holidays, if required.
Responsibilities & Context
- We are seeking a skilled and motivated Customer Service Representative to join our team at Beauty Booth Ltd. As a Customer Service Representative, you will be the primary point of contact for our valued customers, providing exceptional service and resolving inquiries in a timely and professional manner. You will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our client base. If you are a friendly, patient, and customer-oriented individual with excellent communication skills, we encourage you to apply.
- Interact with customers via phone, email, and live chat, addressing their inquiries, concerns, and complaints effectively and efficiently.
- Provide accurate and up-to-date information about our products and services to customers.
- Process orders, returns, and exchanges promptly and accurately.
- Escalate complex issues to the appropriate departments for resolution and follow up to ensure timely resolution.
- Keep records of customer interactions, transactions, comments, and complaints for future reference.
- Proactively identify and recommend improvements to enhance the customer experience.
- Assist in troubleshooting and resolving technical issues experienced by customers.
- Collaborate with other departments, such as Sales and Technical Support, to resolve customer issues and provide comprehensive solutions.
- Strive to meet and exceed individual and team performance targets and customer satisfaction goals. Stay updated on product knowledge and company policies to provide accurate information to customers.
Skills & Expertise
Beauty Care
Beauty Skincare knowledge
Computer skill
Creative Thinking and Multitasking
Telemarketing
telesales
Compensation & Other Benefits
- Tour allowance
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Gender
Only Female
Job Location
Dhaka (Rampura)