Digicon Technologies Ltd.
Digicon Technologies Ltd.
Digicon Technologies Ltd.
Follow
More jobs from this company
Summary
- Vacancy: 200
- Age: at most 35 years
- Location: Dhaka (Mirpur)
- Salary: Tk. 9500 – 10000 (Monthly)
- Published: 18 May 2024
Requirements
Education
- Bachelor/Honors, Diploma
- Graduation running student also encourage to apply.
Additional Requirements
- Age at most 35 years
- Similar experience in BPO industry will get preference.
- Basic computer knowledge.
- Good oral communication skill.
- Good listening skill and analytical skill.
- Customer focus and adaptability to different personality types.
- Willingness to work in any shift/ roster.
Responsibilities & Context
- Need to handle incoming calls to the prospective customers pertaining to the Client’s business.
- Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
- Identify customer needs, clarify information and provide solutions.
- Perform every call actively to solve client’s problem.
- Must be knowledgeable about Facebook (Social media), email & web chat.
- Refer unresolved customer grievances to designated persons for further investigation.
- Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
- Report time to time to the team leader for complicated issues.
Employment Status
Full Time
Job Location
Dhaka (Mirpur)