A Reputed Manufacturing Industry
A Reputed Manufacturing Industry
A Reputed Manufacturing Industry
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Summary
- Vacancy: 01
- Age: at least 20 years
- Location: Dhaka
- Minimum Salary: Negotiable
- Experience: At least 4 years
- Published: 23 Jun 2024
Requirements
Education
- HSC/A Level.
- 4+ years of experience in a customer service, preferably in FMCG and the building materials industry.
Experience
- At least 4 years
- The applicants should have experience in the following business area(s):
Manufacturing (Light Engineering and Heavy Industry), Tiles/Ceramic
Additional Requirements
- Age at least 20 years
Excellent written and verbal communication skills.
Proficiency in Microsoft Office.
Ability to handle difficult customers and situations with professionalism and patience.
Responsibilities & Context
- Respond promptly and professionally to customer inquiries and feedback via email, social media platforms, and social messaging apps, ensuring timely follow-up and resolution.
- Manage and organize email correspondence and the main customer service contact email account.
- Receive, document, and address customer complaints effectively, maintaining a complaint log for tracking and reporting purposes.
- Work with relevant departments to resolve issues and ensure customer satisfaction, forwarding customer requirements for action and follow-up.
- Maintain an up-to-date customer database with accurate contact details and interaction history, ensuring all customer interactions are logged and tracked in the system.
- Attend and manage calls on the company’s hotline number, providing information, assistance, and support to callers, and ensuring the hotline is always operational and attended.
Skills & Expertise
Excellent customer service skills
Motivational skill
Well conversant with computer literacy.
Compensation & Other Benefits
- Mobile bill, Profit share, Provident fund, Insurance, Gratuity
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka