A Renowned International Company

Summary

Vacancy: 5
Age: 25 to 40 years
Location: Dhaka
Salary: Negotiable
Experience: 3 to 6 years
Published: 13 Mar 2025

Requirements

Education

Bachelor/Honors

Experience

3 to 6 years
The applicants should have experience in the following business area(s):
Leasing, Telecommunication, Manufacturing (FMCG), IT Enabled Service, BPO/ Data Entry Firm, Garments, Group of Companies, Immigration/Visa Processing, Call Center

Additional Requirements

Age 25 to 40 years

Responsibilities & Context

German Language is must have skill for this job. (Speaking/Writing)

Customer Support: Provide exceptional customer service to German-speaking clients via phone, email, and live chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Communication: Communicate effectively in both German and English, ensuring clear and accurate responses to customer queries, complaints, and feedback.
Problem Resolution: Identify, troubleshoot, and resolve customer issues promptly, escalating complex cases to the appropriate department when necessary.
Product/Service Knowledge: Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information and support to customers.
Documentation: Accurately document customer interactions, complaints, and resolutions in the company’s CRM system, ensuring all records are up-to-date and easily accessible.
Feedback Collection: Gather customer feedback and share insights with the relevant teams to improve products, services, and overall customer experience.
Compliance: Adhere to company policies, procedures, and quality standards while handling customer interactions, ensuring compliance with data protection regulations.
Team Collaboration: Work closely with other team members and departments to ensure a seamless customer experience and resolve cross-functional issues.
Continuous Improvement: Stay updated on industry trends, customer service best practices, and language skills to enhance service quality and efficiency.
Targets and Metrics: Meet or exceed key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
Cultural Sensitivity: Demonstrate cultural awareness and sensitivity when interacting with German-speaking customers, ensuring a positive and respectful experience.
Training and Development: Participate in ongoing training programs to improve language proficiency, product knowledge, and customer service skills.
Reporting: Prepare and submit regular reports on customer service activities, trends, and performance metrics to management.
Ad Hoc Duties: Perform additional tasks as required to support the customer service team and contribute to the overall success of the organization.

Skills & Expertise

Back Office Assistsnt

Customer Relation

Customer Service

Customer Support/ Client Service

English Language

German Language

Microsoft Office Suite

Compensation & Other Benefits

Mobile bill, Weekly 2 holidays, Insurance, Gratuity
Salary Review: Yearly
Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Source link

To apply for this job email your details to admin@chakricircular.com