Alpha Iota BPO
Alpha Iota BPO
Alpha Iota BPO
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Summary
- Vacancy: 01
- Age: at least 22 years
- Location: Anywhere in Bangladesh
- Salary: Negotiable
- Experience: At least 5 years
- Published: 21 May 2024
Requirements
Education
- Bachelor/Honors
Experience
- At least 5 years
Additional Requirements
- Age at least 22 years
Responsibilities & Context
Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here’s what awaits you at Alpha Iota!
What would you be doing:
- Manage and lead customer service team for exceptional performance and customer satisfaction.
- Foster a positive and collaborative team culture, promoting employee engagement and strong work ethics.
- Daily checking and monitoring live chats handled by the customer service executives.
- Set, monitor, and evaluate performance goals and targets, reports aligned with established metrics, and implement improvement strategies.
- Conduct regular team meetings and provide coaching and one-on-one sessions for updates, feedback, and issue resolution.
- Handle escalated inquiries with professionalism, ensuring timely and satisfactory resolutions.
- Develop and implement customer service procedures, optimizing efficiency and the customer experience.
- Stay updated on industry trends, best practices, and technologies for innovative solutions.
- Cultivate empathy, active listening, and problem-solving skills within the team.Provide excellent live chat support with accurate information.
- Uphold integrity and confidentiality regarding customer information.
To be successful in this role, you will need to have:
- Degree in business administration, communications, or a related field.
- Minimum 5 years of experience in Customer Service background with 2-3 years of leadership experience, preferably as a customer service team lead, with a focus on live chat interactions in the relevant industry or virtual environment.
- Proficient in English and Bengali and Hindi, with strong written and verbal communication skills.
- Demonstrated leadership and team management skills, motivating teams to achieve objectives.
- Exceptional interpersonal skills for building rapport with customers and team members.
- Strong decision-making abilities to handle challenges and conflicts effectively.
- Proficiency in Windows OS, MS Office, and Google Applications.
- Analytical mindset to interpret data and drive performance improvements.
- Adaptability to changing priorities and a fast-paced environment.
- Proactive problem-solving skills and critical thinking.
- Availability for 12-hour Day and Night shifts, including weekends and holidays.
- Equipped with a personal PC, fast tying, and reliable internet.
Workplace
Work from home
Employment Status
Full Time
Job Location
Anywhere in Bangladesh