Customer Services Manager (Real Estate)

A renowned Real Estate Company

A renowned Real Estate Company

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Summary

• Vacancy: 1
• Age: at most 40 years
• Location: Dhaka
• Maximum Salary: Negotiable
• Experience: At least 8 years
• Published: 9 May 2024

Requirements

Education

• Bachelor in Engineering (BEngg) in Civil Engineering

Experience

• At least 8 years
• The applicants should have experience in the following business area(s):
  Real Estate, Developer

Additional Requirements

• Age at most 40 years

Responsibilities & Context

• Oversee a team of customer service representatives, providing guidance, support, and ongoing training to ensure they deliver consistent, high-quality service.
• Act as the point of contact for escalated customer inquiries and complaints, ensuring timely resolution and maintaining customer satisfaction.
• Advice the customer on their modification plan and allow as much modification as possible as per approved design by RAJUK.
• Monitor the modification work by establishing proper communication with concerned Project In-Charge through letter, phone & personal visit.
• Prepare cost sheets and send it to the clients along with the invoice after authorization.
• Handover the utility and other necessary service papers to respective clients after finishing the project.
• Final visit to the site to scrutinize the modification work requested by the customers and any discrepancies to be noted to Construction Department for correction prior to handover
• Regularly collect and analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance the customer experience.
• Develop and initiate processes improvement, procedures, and service offerings to better meet customer needs according to the feedback and analysis.
• Work closely with other departments, including Marketing & Sales, Construction & Engineering, and Credit Realization to ensure seamless coordination and alignment in delivering exceptional customer service.
• Establish key performance indicators (KPIs) and metrics to track the effectiveness of customer service efforts, and regularly report on performance to senior management.
• Stay abreast of industry trends, best practices, and emerging technologies in customer service to continually enhance the company’s service offerings.

Skills & Expertise

Civil Construction

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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