Customer Success Assistant

Metafour Asia

 

Metafour Asia

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Summary

• Vacancy: 1
• Age: 21 to 35 years
• Location: Dhaka (Uttara Sector 7)
• Salary: Tk. 30000 – 40000 (Monthly)
• Experience: 1 to 2 years
• Published: 24 Jun 2024

 

Requirements

Education

• Bachelor of Business Administration (BBA), Bachelor of Science (BSc) in Computer Science & Engineering

Experience

• 1 to 2 years
• The applicants should have experience in the following business area(s):
  Software Company, IT Enabled Service, Logistic/Courier/Air Express Companies, Business-to-Business (B2B) Software and Services Startup
• Freshers are also encouraged to apply.

Additional Requirements

• Age 21 to 35 years

Responsibilities & Context

Job Context

Metafour Asia is looking for a dedicated and enthusiastic ‘Customer Success Assistant’ to join our team. The ideal candidate will be passionate about helping customers achieve their goals, resolving issues promptly, and ensuring a seamless experience throughout the customer journey. This role offers an exciting opportunity to contribute to the success and growth of our company while developing valuable skills in customer relations. Metafour is an employee-owned, international software company serving 150+ clients worldwide for more than 40 years.

Core Job Responsibilities

You will be responsible for:

• Providing customer support: Provide outstanding customer support via various channels to address inquiries, troubleshoot issues, and ensure timely resolution. Respond to client inquiries and resolve issues promptly, ensuring high customer satisfaction. Help maintain and grow relationships with existing clients by providing excellent service and support.

• Working on customer feedback: Gather and analyse customer feedback to identify trends, pain points, and opportunities for improvement. Collaborate with internal teams to implement necessary changes and enhancements.

• Product advocacy: Serve as a passionate advocate for our products/services, promoting their benefits and features to customers and prospects. Handle other administrative duties as assigned by the Customer Success Manager.

• Documenting and knowledge sharing: Maintain comprehensive documentation of customer interactions, solutions provided, and best practices. Contribute to the creation of knowledge base articles and training materials to empower customers and internal teams.

• Contribute to customer success: Generate reports and insights on customer success outcomes to contribute ideas and actionable recommendations for enhancing customer experiences and optimising retention strategies. Continuously monitor and adjust customer success tactics based on performance analysis to ensure alignment with organisational goals and objectives.

• Project coordination: Coordinate project activities related to support and customer success.

Candidate Persona

• Positive, client serving attitude with enthusiasm and passion

• Excellent verbal and written communication skills in English (equivalent to IELTS score 7)

• 1-2 years of experience in client management or corporate sales

• Ability to work effectively within a team with high level of attention to details

• Must be able to write and maintain high-quality documentation

• An active listener, proficient in taking notes and an excellent communicator.

  [Please note, we are not looking for call centre agents. Please read the job description carefully before applying.]

Compensation and other benefits:

• Flexible leave management: 31 days of annual leave including public holidays
• Employee ownership based profit share scheme

• Fully subsidised lunch & snacks

• Yearly training allowance and bonus as per company policy
• Excellent learning environment
• Awesome culture – learn, grow, fun
• Weekly 2 holidays, Saturday and Sunday
• Annual performance-based increment
• Provident fund
• 2 festival bonuses
• Probation Period: 6 months

Skills & Expertise

Client Relationship Management

Client Support

communication and interpersonal skill.

Corporate Communication

Excellent English Writing and Speaking

Google workspace

High attention to detail

project coordination

Technology products marketing

Very Good English Communication Skills

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Uttara Sector 7)

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