Metafour Asia
Metafour Asia
Metafour Asia
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Summary
- Vacancy: 1
- Location: Dhaka (Uttara Sector 7)
- Salary: Tk. 30000 – 40000 (Monthly)
- Experience: 1 to 2 years
- Published: 27 Aug 2024
Requirements
Education
- Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Business Administration (BBA) in Service Marketing
Experience
- 1 to 2 years
- The applicants should have experience in the following business area(s):
Software Company
Additional Requirements
- Candidate Persona
- Positive, client serving attitude with enthusiasm and passion
- Excellent verbal and written communication skills in English (equivalent to IELTS score 7)
- 1-2 years of experience in client management or corporate sales
- Ability to work effectively within a team with high level of attention to details
- Must be able to write and maintain high-quality documentation
- An active listener, proficient in taking notes and an excellent communicator.
Responsibilities & Context
Job Context
Metafour Asia is looking for a dedicated and enthusiastic ‘Customer Success Assistant’ to join our team. The ideal candidate will be passionate about helping customers achieve their goals, resolving issues promptly, and ensuring a seamless experience throughout the customer journey. This role offers an exciting opportunity to contribute to the success and growth of our company while developing valuable skills in customer relations. Metafour is an employee-owned, international software company serving 150+ clients worldwide for more than 40 years.
Core Job Responsibilities
You will be responsible for:
- Providing customer support: Provide outstanding customer support via various channels to address inquiries, troubleshoot issues, and ensure timely resolution. Respond to client inquiries and resolve issues promptly, ensuring high customer satisfaction. Help maintain and grow relationships with existing clients by providing excellent service and support.
- Working on customer feedback: Gather and analyse customer feedback to identify trends, pain points, and opportunities for improvement. Collaborate with internal teams to implement necessary changes and enhancements.
- Product advocacy: Serve as a passionate advocate for our products/services, promoting their benefits and features to customers and prospects. Handle other administrative duties as assigned by the Customer Success Manager.
- Documenting and knowledge sharing: Maintain comprehensive documentation of customer interactions, solutions provided, and best practices. Contribute to the creation of knowledge base articles and training materials to empower customers and internal teams.
- Contribute to customer success: Generate reports and insights on customer success outcomes to contribute ideas and actionable recommendations for enhancing customer experiences and optimising retention strategies. Continuously monitor and adjust customer success tactics based on performance analysis to ensure alignment with organisational goals and objectives.
- Project coordination: Coordinate project activities related to support and customer success.
Skills & Expertise
Excellent communication and presentation skills
Handling customer queries
IELTS SCORE 7
Technical and Commercial Documentation
Technology products marketing
Technology Project Management
Compensation & Other Benefits
- Tour allowance, Provident fund, Profit share, Performance bonus, Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Compensation and other benefits:
- Monthly salary ranging from BDT 30,000/- to 40,000/- based on skills and experience
- Flexible leave management: 31 days of annual leave including public holidays
- Fully subsidised lunch & snacks
- Yearly training allowance and bonus as per company policy
- Excellent learning environment
- Awesome culture – learn, grow, fun.
- Weekly 2 holidays, Saturday and Sunday
- Annual performance-based increment
- Provident fund
- Employee ownership based profit share scheme
- 2 festival bonuses
- Probation Period: 6 months
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Uttara Sector 7)