Customer Success Officer

StudyNet Pty Ltd

StudyNet Pty Ltd

Follow

Summary

• Vacancy: 3
• Age: 23 to 33 years
• Location: Dhaka (Mohakhali)
• Salary: Negotiable
• Experience: 2 to 3 years
• Published: 11 Sep 2024

Requirements

Education

• Bachelor/Honors, Masters

Experience

• 2 to 3 years
• The applicants should have experience in the following business area(s):
  Immigration and Education Consultancy Service, Immigration/Visa Processing

Additional Requirements

• Age 23 to 33 years

Responsibilities & Context

Company Overview: StudyNet is an Australian-based international student placement service provider that specializes in offering online services and information for prospective international students and professionals around the world.

Mission: Our mission is to empower lives globally through education and to make every step of the journey seamless for international students who dream of studying in Australia. We strive to provide comprehensive support services and up-to-date information that will help students make informed decisions about their academic and professional goals.

Job Purpose: We are seeking a highly motivated and experienced individual to join our customer success team(Admission Department). In this role, you will be responsible provide comprehensive information and support to admission team and put a positive impact to the team.

Job Responsibility:

• Serve as day-to-day contact with inter-departments (Sales and Admission), building trust and rapport while identifying critical issues, highlighting best practices, and editing the documents (if required).

• Review the applications, determine how it’s supported, and use a consultative approach to help counsellors/students overcome issues and achieve their goals.

• Facilitate interaction and workflow among team members, including universities providers, to ensure timely deliverables.

• Collaborate, problem-solve, and/or strategize with team members.

• Data analysis and analytical ability to identify areas for improvement.

• Work closely with sales and Admission teams and constant communication over the phone or email to help with the faster conversion.

“Office Timing will be from 7:30am to 4:30pm(Monday to Friday)”

Skills & Expertise

Good at Microsoft Word and Microsoft Excel

Good English communication skills (verbal and Written)

Multi tasking ability

Team player

The ability to work under pressure

Compensation & Other Benefits

• Weekly 2 holidays, Provident fund
• Salary Review: Yearly
• Festival Bonus: 3

• 2 Eid bonus

• 1 New year bonus

• Employee benefit Scheme for long term service

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Mohakhali)

Source link