Explore Next Information Ltd. (EXNIN)
Explore Next Information Ltd. (EXNIN)
Customer Support cum Live Presenter
Explore Next Information Ltd. (EXNIN)
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Summary
- Vacancy: 3
- Age: 20 to 30 years
- Location: Dhaka (Mirpur 1)
- Salary: Tk. 13000 – 18000 (Monthly)
- Experience: At least 2 years
- Published: 3 May 2024
Requirements
Education
- Bachelor/Honors
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
IT Enabled Service, E-commerce - Freshers are also encouraged to apply.
Additional Requirements
- Age 20 to 30 years
Responsibilities & Context
Key Selling Points
You have to maintain our Customers Call and also be responsible for hosting live streams or records on all social media platforms, including LinkedIn, YouTube, Instagram, Facebook etc.
Job Context
EXNIN is an online course provider specializing in academic and skill development programs. Currently, we are looking for an individual who is capable of managing customer inquiries via phone calls and also producing as a Live Video Content Host.
Job Responsibilities
- Professionally handle inbound and outbound calls.
- Provide exceptional customer service and ensure satisfaction.
- Resolve customer complaints promptly and effectively.
- Handling customer complaints, providing appropriate solutions, and alternatives within the time limits, follow up to ensure re-solution.
- Keeping records of all conversations in a comprehensible way.
- Maintain customer queries in different channels (Facebook, Live chat, Email)
- Have to manage all promotional advertising programs as a host, where you may have to appear in front of a live camera to organize that.
- Outstanding Presentation skills as a host on social media live presenter.
Skills & Expertise
Customer Relation
Customer Service
Customer Support/ Client Service
Excellent customer service skills
Video content creating
Compensation & Other Benefits
- Mobile bill
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Gender
Only Female
Job Location
Dhaka (Mirpur 1)