Customer Support Executive

TechForing Ltd

TechForing Ltd

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Summary

• Vacancy: —
• Age: 22 to 35 years
• Location: Dhaka (DOHS Baridhara)
• Salary: Negotiable
• Experience: 1 to 5 years
• Published: 6 Mar 2025

Requirements

Education

• Bachelor of Business Administration (BBA)

Experience

• 1 to 5 years
• The applicants should have experience in the following business area(s):
  Software Company, IT Enabled Service

Additional Requirements

• Age 22 to 35 years

Responsibilities & Context

Overview:

We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

Responsibilities:

• Conducting customer satisfaction surveys to understand what areas of the company’s services need improvements.
• Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution.
• Curating streamlined email and social media communication mediums for offers, updates and much more.
• Dealing with customer issues and churning out an easy-to-follow solution.
• Managing payment and delivery of customer orders.
• Helping customers choose the right product for their requirements and budget.
•  Handling customer concerns and complaints in a timely manner. Informing customers of upcoming promotions or deals.
• Establishing a positive rapport with all clients and customers in person or via phone.
• Forming reports based on customer satisfaction statistics and helping their team to develop new skills.
• Fixing appointments based on the availability of customers and clients.
• Interacting with customers to ensure they have a desirable and shareable experience.

Requirements:

• A bachelor’s degree in any related field.
• A minimum of 1 year experience.
• Excellent interpersonal and written and oral communication skills in English is mandatory.
• Knowledge of CRM systems.
• Computer skills.

• Knowledge of mediation and conflict resolution techniques is preferable.
• Need to perform Roaster based duty.
• Need to perform 6 days and 8.5 hours duty

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (DOHS Baridhara)

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