Customer Support Executive

Phoenix Education

Summary

• Vacancy: 2
• Age: 23 to 30 years
• Location: Dhaka (Basundhara RA)
• Salary: Tk. 18000 – 24000 (Monthly)
• Experience: At least 1 year
• Published: 15 Jun 2025

Requirements

Education

• Diploma, Bachelor/Honors

• Graduated from any reputed university/college.

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
  Immigration and Education Consultancy Service, Direct Selling/Marketing Service Company, Supply Chain, Call Center, Coaching Center, Educational Technology (Edtech) Startup

Additional Requirements

• Age 23 to 30 years

• 1 year of customer service/telesales job experience in the EdTech sector is preferable.
• Strong Convincing Ability.
• Good English & Bangla typing speed.
• Excellent communication skills in English and Bangla.
• Telesales experience.
• Ability to make timely and correct decisions.
• Proficient in computer operations and internet browsing.
• Proficient in Meta Business Suite.
• Exceptional interpersonal and communication skills.
• Must agree to work according to the assigned work hours.

Responsibilities & Context

Modality – Full-Time (12:00 PM – 08:00 PM, weekly 6 days)

Location – Office (Basundhara R/A, Dhaka)

Brief About the Role: As a Customer Support Executive, you will be the bridge between Our Company and our customers. Your first responsibility is ensuring our customers have a positive and smooth experience. You’ll be the primary contact point for our customers, resolving their inquiries, addressing their concerns, and building positive relationships.

Job Responsibilities:

• Talking with potential customers face-to-face and over the phone.
• Following all the instructions carefully and providing timely updates to the team lead regularly.
• Maintain strict confidentiality regarding all sensitive information related to the company, its students, and its operations.
• Address potential students and parents courteously; avoid pressure tactics or creating unrealistic expectations.
• Provide accurate and complete information about our services. Avoid misleading or deceptive sales practices.
• Update databases every day. Maintaining sales data.
• Maintain delivery responsibilities and communication with our delivery partner.

Skills & Expertise

Attention to details

Content Management

Data Management and Analysis

Educational consultancy

excellent communication and interpersonal skills

Google workspace

Handling Customers

Sales & Marketing

Strong Convincing Negotiation Skills

Well disciplined and productivity focused

Compensation & Other Benefits

• Over time allowance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Free Tea and Coffee

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Basundhara RA)

Job Highlights

• Competitive and attractive salary.
• Friendly and collaborative work culture.

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