Mugdho Foods
Requirements
Education
HSC
Bachelor/Honors
Responsibilities & Context
Handle inbound and outbound customer calls professionally.
Understand customers` concerns by gathering accurate information and provide appropriate solutions over the phone.
Resolve customer queries and technical/service-related issues during the call whenever possible.
If an issue cannot be resolved immediately, create a detailed support ticket and escalate it to the Web Team for further investigation and resolution.
Respond to customer inquiries through social media channels (Facebook, WhatsApp, Messenger, etc.) and other chat platforms.
Handle customer complaints with professionalism, empathy, and patience.
Follow up on customer issues until they are successfully resolved.
Maintain accurate customer records and update CRM/Ticketing systems.
Ensure a positive customer experience by maintaining a polite, respectful, and solution-oriented approach at all times.
Stay calm and composed while dealing with difficult customers or high-pressure situations.
Skills & Expertise
Customer Care
Customer Relationship
Other Relevant Skills
Customer Care
Customer Service
Client Relationship
Outbound and Inbound Calls
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka
To apply for this job email your details to apply@chakricircular.com