(Customer Support/Implementation Engineer), Capital Market Solutions

#EANF#

LEADS Corporation Limited

Follow

Summary

  • Vacancy: —
  • Age: at least 24 years
  • Location: Dhaka
  • Salary: Negotiable
  • Published: 21 May 2024

 

Requirements

Additional Requirements

  • Age at least 24 years

Responsibilities & Context

In this role you have to solve problems individually with simple supervision. Have to communicate with client and provide on call support. Train subordinates about product operation, report design, database. Besides it, s/he has to engage for after data reconciliation support. New or existing report design is also an important part. We are seeking an experienced, self-motivated Sr./Software Engineer with a minimum of 1 year of experience in software Implementation. As a Sr./Software Engineer, the incumbent will provide technical support to software users, assist with software design, development and create technical documents, user manuals, report design, and deploy software in Linux & Windows environments. This role requires technical expertise, Capital Market domain proficiency, RDBMS, and SQL hands-on experience.

  • Requirement Collection: Need to collect new requirement from clients whenever need.
  • Application Maintenance: Should maintain the application on client end Prepare Documentation: Need to prepare documents related LLD, HLD, CR etc.
  • Perform Alpha Testing: Perform alpha testing before releasing products to customer Communication: Has to Communicate with customer.
  • Client Support: Has to solve client’s issue on regular basis Customer Visit: Has to visit customer regularly.
  • Presentation: Has to presents any newly features to clients. Training: Has to take training like Operational, Domain, Report Designing etc.
  • Database: Has to generate any complex query for serving clients requirement.
  • Reporting: Has to design reports for product.
  • Problem Solving: Has to solve critical issues.
  • Analytical Capability: Has to analyze any critical issues. Product Knowledge: Understand how our applications operate, are structured, and how customers use them.
  • Data Migration: Prepare data migration script, Data Migration and Data Reconciliation.
  • Data correction after reconciliation (if any) to ensure that the data is ready for go-live.
  • UAT: Perform alpha testing & UAT partnering with clients Collaborating with development, infrastructure, and QA teams to drive productivity, repeatability and quality improvements through DevOps.
  • Other responsibility assigned by the Head of the Department/Management

Skills & Expertise

Customer Service

Customer Support

Software Implementation

Stock Market

Compensation & Other Benefits

  • Mobile bill, Medical allowance, Provident fund, Weekly 2 holidays, Gratuity
  • Festival Bonus: 2

Internal and External Training Leave Fare Assistance Attractive Leave Package: Casual Leave, Sick Leave, Annual Leave, Maternity Leave.

Employment Status

Full Time

Job Location

Dhaka

Source link

Upload your CV/resume or any other relevant file. Max. file size: 512 MB.

Scroll to Top