MedEasy Healthcare Ltd
MedEasy Healthcare Ltd
MedEasy Healthcare Ltd
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Summary
- Vacancy: 3
- Age: 20 to 30 years
- Location: Dhaka, Dhaka (Banasree)
- Salary: Negotiable
- Experience: 1 to 2 years
- Published: 26 Aug 2024
Requirements
Education
- Bachelor of Pharmacy (B.Pharm)
Experience
- 1 to 2 years
- The applicants should have experience in the following business area(s):
Pharmaceutical/Medicine Companies, E-commerce Startup - Freshers are also encouraged to apply.
Additional Requirements
- Age 20 to 30 years
Responsibilities & Context
- Lead, mentor, and motivate a team of customer support executives to achieve performance targets.
- Conduct regular team meetings to communicate goals, expectations, and updates.
- Foster a positive and collaborative work environment.
- Handle escalated customer issues and provide timely and effective resolutions.
- Conduct regular reviews of customer support interactions for continuous improvement.
- Identify and address skill gaps within the team through ongoing training initiatives.
- Establish key performance indicators (KPIs) for the customer support executive team.
- Analyze performance metrics to identify areas for improvement and implement corrective actions.
- Continuously assess and improve customer support processes to enhance efficiency and effectiveness.
- Collect and analyze customer feedback to identify trends and areas for improvement.
- Implement strategies to enhance customer satisfaction based on feedback insights.
Skills & Expertise
Good comunication skill
Leadership and teamwork
Time Management
Compensation & Other Benefits
- Over time allowance
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka, Dhaka (Banasree)