Customer Support Officer- Traders

Akij Resources

Akij Resources

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Summary

• Vacancy: 2
• Age: 25 to 35 years
• Location: Anywhere in Bangladesh
• Salary: Negotiable
• Experience: 2 to 4 years
• Published: 20 Mar 2025

Requirements

Education

• Master of Business Administration (MBA), Bachelor of Business Administration (BBA)

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Manufacturing (FMCG), IT Enabled Service, Trading or Export/Import, Shipping, Food (Packaged)/Beverage, Agro based firms (incl. Agro Processing/Seed/GM), Group of Companies

Additional Requirements

• Age 25 to 35 years

Candidates must have experience in trade support, assisting traders and feed millers with technical and transactional issues, platform functionality, and market-related queries to ensure a seamless trading experience.

Responsibilities & Context

• Assist traders with queries related to market conditions, trading platforms, and trade execution.
• Provide technical support for trading platforms, ensuring smooth trade execution and addressing issues in real-time.
• Resolve transactional inquiries related to trade orders, deposits, withdrawals, and margin levels.
• Troubleshoot and escalate complex technical issues to the technical support team or development team as required.
• Liaise with the trading desk to ensure traders receive timely updates on market changes or operational issues.
• Educate traders on platform features, new product offerings, and best practices to improve their trading experience.
• Log and track customer issues in CRM systems, ensuring appropriate follow-up until resolution.
• Monitor trader activity and market behavior to identify potential issues proactively.
• Provide feedback to improve customer service processes and platform enhancements.
• Maintain in-depth knowledge of financial markets and trading products to address trader inquiries effectively.
• Work closely with compliance and risk teams to ensure all interactions adhere to company policies and regulations.

Skills & Expertise

CRM Management

Finance/ Accounts

Strong communication and interpersonal skills. Able to multitask

Trading or ExportImport

Workplace

Work at office

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

Job Highlights

The Customer Support Officer – Traders will serve as a critical point of contact for traders in the business.

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