Customer Support Specialist-RCM

Augmedix

Augmedix

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Summary

• Vacancy: 10
• Location: Dhaka
• Maximum Salary: Negotiable
• Experience: 1 to 2 years
• Published: 7 Jan 2025

Requirements

Education

• Bachelor/Honors

Experience

• 1 to 2 years
• The applicants should have experience in the following business area(s):
  Telecommunication, Software Company, IT Enabled Service, BPO/ Data Entry Firm
• Freshers are also encouraged to apply.

Responsibilities & Context

About the Role:

Our Customer Support team works 1:1 with doctors across the United States. They personally troubleshoot and escalate technical issues from our Bangladesh office. We expect our Customer Support Specialist to be hungry for a new opportunity to learn and grow in a position that is equal parts of customer success and technical support. If you are passionate about serving customers, have a strong sense of collaboration, and learn technical troubleshooting steps quickly, this may be the perfect role for you!

Responsibilities:

Customer Support:

• Respond to customer requests with clear, professional, and empathetic communication using excellent verbal and written English skills.
• Ensure timely resolution of requests in line with our Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs).
• Adhere to escalation protocols and collaborate with other departments for proper follow-ups.

Cross-Functional Collaboration:

• Collaborate with internal teams, such as Account Management, Engineering, Operations, to resolve customer issues.
• Escalate concerns appropriately and ensure updates are shared with the relevant stakeholders.

Basic Task Management:

• Assist with daily tasks, such as tracking customer requests, updating systems, and documenting resolutions.
• Follow clear instructions to complete assigned workflows accurately and on time.

Reporting and Follow-Up:

• Share updates on completed tasks and escalate any challenges to the relevant teams.
• Support the team in keeping records organized and maintaining basic reports on progress.

Requirements:

Education:

• Master’s or Bachelor’s degree in any discipline from a reputed university is preferred.

Experience:

• 0-2 years of experience in customer support or technical support preferred.

Skills:

• Excellent verbal and written English communication and documentation skills.
• Proven ability to learn technical concepts and workflows quickly, either through education or previous roles.
• Empathy for customers and a strong sense of accountability to drive issues to resolution.
• Strong multi-tasking skills with the ability to prioritize tasks effectively in a fast-paced environment.
• Comfortable working hybrid/night shifts to accommodate US time zones.
• Comfortable learning and using tools like Zendesk, Excel, and internal systems.

Details:

• Work Shift: Night (On-site)
• Weekdays: Monday to Friday

Skills & Expertise

Customer Support/ Client Service

English Communicatin Skill

Google workspace

MS Word/ Excel/ PowerPoint/ OneNote

Tech Support

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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