Customers Relationship Officer & Reservation

Sawda Tour & Travels

Sawda Tour & Travels

Sawda Tour & Travels

Follow

Summary

  • Vacancy: 2
  • Location: Cox’s Bazar
  • Minimum Salary: Negotiable
  • Experience: 1 to 2 years
  • Published: 9 Oct 2024

Requirements

Education

  • Bachelor of Business Administration (BBA)
  • Bachelor’s Degree in Business

    Experience

    • 1 to 2 years
    • The applicants should have experience in the following business area(s):
      Travel Agent, Tour Operator, Travel Startup
    • Freshers are also encouraged to apply.

    Additional Requirements

      • Administration, Marketing, or related field.
      • Strong interpersonal and communication skills.
      • Sales orientation and ability to meet targets.
      • Customer service orientation and problem-solving abilities.
      • Ability to understand customer needs and preferences.
      • Adaptability and flexibility in a fast-paced environment.
      • Team player with the ability to collaborate effectively with internal teams.
      • Integrity and professionalism in handling client relationships and confidential information.
      • Willingness to travel as needed for client meetings and events.

      Responsibilities & Context

      • Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.

      • Understand customer needs, preferences, and expectations to provide personalized service and support.

      • Promote products and services to clients through effective sales presentations, demonstrations, and discussions.

      • Identify opportunities to cross-sell or upsell products and services to existing clients.

      • Respond to inquiries, complaints, and requests from clients in a timely and professional manner.

      • Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and resolve issues.

      • Meet sales targets and performance metrics, such as revenue goals, customer satisfaction ratings, and retention rates.

      • Keep updated on industry trends, market developments, and competitor activities to identify opportunities and challenges.

      • Maintain accurate and organized records of client interactions, transactions, and sales activities.

      • Participate in training and professional development activities to enhance sales and relationship management skills.

      Skills & Expertise

      Communication

      Customer Relation

      Good communication skills

      Reservation/ Ticketing

      Compensation & Other Benefits

      • T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus
      • Lunch Facilities: Partially Subsidize
      • Salary Review: Yearly
      • Festival Bonus: 2

      Workplace

      Work at office

      Employment Status

      Full Time

      Job Location

      Cox’s Bazar

      Source link

      To apply for this job email your details to admin@chakricircular.com