VFS Bangladesh Pvt Ltd
VFS Bangladesh Pvt Ltd
VFS Bangladesh Pvt Ltd
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Summary
- Vacancy: 1
- Age: 25 to 35 years
- Location: Sylhet, Sylhet (Sylhet Sadar)
- Salary: Tk. 40000 – 60000 (Monthly)
- Experience: 2 to 6 years
- Published: 20 Jun 2024
Requirements
Experience
- 2 to 6 years
- The applicants should have experience in the following business area(s):
Multinational Companies
Additional Requirements
- Age 25 to 35 years
Responsibilities & Context
We are VFS GLOBAL one of the leading BPO organizations in the world involved in Customer Service, looking for Deputy Manager for Sylhet division to manage daily operations of particular center. Considering complexity of particular center, suitable candidates shall be onboarded as Manager/ Senior Manager.
- Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves.
- Conduct regular Audits for all processes & implement all new process rollouts or changes
- Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
- Ensure regular Error Monitoring – To monitor track and reduce the number of errors every month, within acceptable limits.
- Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
- Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
- Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role.
- Maintain high standards of ethics, integrity and compliance with corporate procedures.
- Ensure that the entire process is completed within the mandated Turn Around Time.
- Ensure no penalties are incurred and monitor , track and maintain internal errors.
- Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process). Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.
- Provide assistance to staff when needed and handle applicant/customer escalations.
- Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
- Manage VAC productivity and VAC security (Physical & data).
- Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist Manager/Unit Manager in Succession planning.
Skills & Expertise
Customer Service
Operations
Team Leadership
Compensation & Other Benefits
- Medical allowance, Performance bonus, Profit share, Provident fund, Weekly 2 holidays, Insurance
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Sylhet, Sylhet (Sylhet Sadar)