VFS Bangladesh Pvt Ltd
VFS Bangladesh Pvt Ltd
VFS Bangladesh Pvt Ltd
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Summary
- Vacancy: 1
- Age: 25 to 35 years
- Location: Dhaka, Sylhet
- Salary: Tk. 40000 – 60000 (Monthly)
- Experience: 2 to 6 years
- Published: 20 Jun 2024
Requirements
Experience
- 2 to 6 years
- The applicants should have experience in the following business area(s):
Multinational Companies
Additional Requirements
- Age 25 to 35 years
Responsibilities & Context
We are VFS GLOBAL one of the leading BPO organizations in the world involved in Customer Service, looking for Deputy Manager for the Sylhet & Dhaka division to manage the daily operations of a particular center. Considering the complexity of a particular center, suitable candidates shall be onboarded as Deputy Manager.
- Manage all day-to-day activities (administrative and functional) conducted at the Visa Application Centre which involves.
- Conduct regular Audits for all processes & implement all new process rollouts or changes
- Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
- Ensure regular Error Monitoring – To monitor track and reduce the number of errors every month, within acceptable limits.
- Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost-effectiveness. Ensure that the Teams are aligned & contribute towards the achievement of parameters enlisted in the Team Objective Tracker.
- Maintain adherence to the Service Level Agreements for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
- Ensure compliance with VFS Global-defined principles, policies & procedures as applicable to the role.
- Maintain high standards of ethics, integrity and compliance with corporate procedures.
- Ensure that the entire process is completed within the mandated Turn Around Time.
- Ensure no penalties are incurred and monitor, track and maintain internal errors.
- Ensure personal & professional development for self and team by conducting training on regular basis (product & process). Ensure that all staff attends trainings scheduled by HR & ensure effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.
- Provide assistance to staff when needed and handle applicant/customer escalations.
- Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
- Manage VAC productivity and VAC security (Physical & data).
- Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist Manager/Unit Manager in Succession planning.
Skills & Expertise
Customer Service
Operations
Team Leadership
Compensation & Other Benefits
- Medical allowance, Performance bonus, Profit share, Provident fund, Weekly 2 holidays, Insurance
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka, Sylhet