Duty Manager – Front Office

The Peninsula Chittagong Limited

The Peninsula Chittagong Limited

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Summary

• Vacancy: —
• Location: Chattogram
• Minimum Salary: Negotiable
• Experience: 4 to 7 years
• Published: 19 Feb 2025

Requirements

Education

• Masters, Diploma in Hotel Management

Experience

• 4 to 7 years
• The applicants should have experience in the following business area(s):
  Hotel

Additional Requirements

• Ability to multi-task, work well in stressful & high-pressure situations
• Well-presented and professionally groomed at all times
• Good working knowledge of MS Excel, Word, & PowerPoint

Responsibilities & Context

• Conduct daily briefings and ensure that all pertinent information is well received by team members.
• Manage and supervise all tasks of Front Office associates to ensure that highest quality service is delivered and department standards are met.
• Review, analyze and suggest improvement of work flow and standards at the Front Desk.
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.
• Assist Guest Relations in greeting, rooming, and sending off guests.
• Ensure documentation of all guest related issues using the logbook.
• Supervise shift handover procedures.
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
• Inspect front of house and back of house regularly for cleanliness and orderliness.
• Ensure that front line associates comply with marketing techniques and maximizes sales.
• Check billing instructions, monitor guest credit and act upon any discrepancies.
• Coordinates full house situations and makes all necessary arrangements to handle overbooking.
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Perform other reasonable duties assigned by the Management of the Hotel.

Skills & Expertise

Attention to detail

Communication Skill

Customer Service

Guest Management

Leadership

Presentation skill

Teamwork

Compensation & Other Benefits

• Mobile bill, Profit share, Provident fund, Insurance, Gratuity
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Chattogram

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